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Position Summary

The Director of Field Sales, Navy and Marine Corps, is a senior player/coach sales leader responsible for driving personal sales performance while guiding and enabling a team of field sales managers and representatives. This role maintains direct customer engagement and may carry a personal or shared sales target, while providing leadership across territory strategy, pipeline development, and sales execution.

The Director shares accountability for field sales performance within the service vertical, operating in close partnership with the VP, Business Unit Leader, who retains ultimate ownership of revenue outcomes and business performance. Success in this role is measured by Individual and shared revenue contribution, overall field sales execution effectiveness, pipeline health and opportunity progression, team development, coaching impact, and retention, and alignment with business unit sales strategy

MISSION AND CUSTOMER EMPHASIS

Essential Functions

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

Essential Functions Statements

Sales Performance & Territory Execution

• Contribute directly to revenue generation while supporting and influencing overall field sales performance across the service vertical
• Partner with the VP, Business Unit Leader to execute sales strategy, territory coverage models, and performance priorities
• Support sales managers and representatives through coaching, deal strategy, and escalation support, while reinforcing accountability and execution discipline
• Develop and execute territory and account plans aligned to company objectives
• Maintain and manage an active pipeline of opportunities, quotes, and orders
• Drive opportunity progression from identification through order execution
  
  

Customer & Account Management

• Maintain direct customer relationships and participate personally in key deals, strategic accounts, and complex sales efforts as both a seller and leader
• Establish and maintain strong relationships with end users, contracting offices, and program stakeholders
• Conduct regular in-person customer visits, briefings, and solution discussions
• Identify customer requirements and translate needs into product and service solutions
• Serve as the primary field point of contact for assigned accounts
  
  

Market, Program & Budget Awareness

• Maintain working knowledge of DoD budget cycles, appropriations, and funding mechanisms as they impact customer buying behavior
• Monitor customer programs, funding timelines, and mission priorities
• Liaise with strategy, business development, and capture teams to align field sales activity with longer-term pursuits
  
  

Team and Cross Functional Leadership

• Collaborate with inside sales, contracts, pricing, and operations teams to support order fulfillment and customer satisfaction
• Coordinate vendor relationships, ride-alongs, and product demonstrations
• Communicate competitive intelligence, market trends, and customer feedback to leadership
• Serve as a player/coach by mentoring and supporting Field Sales Representatives, providing guidance on account strategy, customer engagement, and opportunity progression without serving as the sole owner of team outcomes
  
  

Reporting & Systems

• Maintain accurate CRM (Salesforce) records, forecasts, and pipeline reporting
• Prepare sales reports, expense reports, and required administrative documentation
  
  

Additional Duties

• Interface and effectively communicate with the management team, staff, customers, sub-contractors, vendors, business partners, and suppliers
• Take ownership and responsibility for all aspects of the customer and team sales process
• Maintain and update a Google calendar consisting of client calls, travel, and working sales pipeline
  
  

Position Qualifications And Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 10+ years of experience in field sales leadership within DoD or Federal markets
• Demonstrated success leading quota-carrying sales teams
• Strong understanding of Federal procurement, contracting, and customer environments
• Prior military service strongly preferred
• Bachelor's degree preferred or equivalent industry experience
• U.S. citizenship required. This position requires the ability to obtain and maintain a U.S. government security clearance
  
  

Computer Skills

• Microsoft Office Suite
• Google Office Suite
• Salesforce
• Proficient in internet searching
• NetSuite or familiarity with an ERP system a plus
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

• Typical office environment
  
  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Required to meet with customers in various environments, with a personal at-home office for administrative duties
  
  

Equal Opportunity Statement:

Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

ABOUT US:

Here at Garage Beer, we take light beer seriously and everything else lightly. We proudly embrace our role as the underdog in a category that often forgets beer is supposed to be fun. With a 200% growth in social media followers in just the last year and an expanding network of distribution, we continue to be the fastest growing beer brand in the country! No jargon, no ego, no overthinking it. Just crisp, easy drinking beer made for the garage and everywhere else.

ABOUT YOU:

You show up for the moments that matter, whether that’s collaborating with the team, building something new, or just making the day-to-day better. You’re dependable, self-aware, and easy to work with. At the end of the day, we’re not looking for perfection. We’re looking for real people who care about doing good work and having a good time. We don’t take ourselves too seriously and neither should you!

Job Title: General Manager

Location: Remote in Tampa or Atlanta

What We’re Looking For:

The role of General Manager is responsible for strategic leadership of a division (multi-state territory), with a primary focus in 3 key areas: (1) culture building; (2) revenue management; (3) establishing execution routines within their team and with wholesale partners – each to maximize success in the market. The ultimate outcome of these efforts is to deliver P&L targets across revenue, volume and profit - achieved via strong planning and execution of distribution, feature and display targets. Enablement comes via culture and capability building across the direct and extended team. The role leads the region and partners cross functionally with the national accounts, revenue management, field marketing, finance and operations teams to achieve success. A diverse background in beer / total alcohol beverage three-tier system is required for this role.

Key Responsibilities:

Culture Building:

• Fostering a winning, family-like culture is a must. Winning with a growth mindset is critical across the team. Pushing each other but also having each other’s back is paramount within the Garage Beer culture
• The role directly manages a group of Area Sales Managers, (a Territory Sales Manager) and Field Sales Reps, but also takes the lead across those who work within or support the geography, such as key account managers, revenue and analytics manager, field marketers and finance. Inclusion across the extended team is important to foster a true sense of team
• The General Manager should lead via clear goals, metrics and targets, while fostering performance management and career development via regular 1:1s, mid-year and annual performance reviews, and playing an active role in our talent management and development routines
• Relationship building is critical within the team, with partners across tiers, and with external partners (such as alliance partners, event partners, etc.)
• We sell beer, it should be fun!
  
  

Revenue Management:

• This is the most critical lever within the P&L, and it should be led as such – the General Manager must partner with wholesalers, the revenue management team and Garage Beer leadership to deliver maximum revenue and margin for the organization
• The General Manager will closely follow our revenue model with wholesaler partners and create value throughout the three tiers with our brands
• The ultimate outcome of these efforts is providing value for our consumers, our retail and wholesale partners and Garage Beer at the intersection of value and price
  
  

Establishing Routines:

• The General Manager must focus on building capabilities within their direct and expanded team, as well as wholesale partners to maximize our execution in the marketplace. Critical routines include annual planning (distribution, volume, investment), and then the execution of those plans via structured routines across independent distribution, chain mandate execution, feature enablement and display execution
• The General Manager must drive consistency in wholesaler execution, while recognizing that not all wholesalers operate in the same manner or with the same technology. The results should be consistent, but the path to get there may be varied; however, each path will require routine and discipline to maximize results
  
  

Requirements:

• Bachelor’s degree or equivalent industry experience, with 10+ years in beverage, beer, distributor, supplier, or CPG sales
• Proven track record leading a team and driving sales growth
• Technical capabilities, or the capacity to learn, across various internal (VIP, Karma, etc.) and external (syndicated data, distributor reporting, etc.) data sources to identify business opportunities, generate insights and tell great, visual stories is a must
• This is a remote based role, with travel required primarily within the defined, multi-state footprint of the region, but also with infrequent travel for Garage Beer or industry events
  
  

Bonus Points If You:

• Are a Beer Expert: You have direct experience in the beer or alcohol category and understand the unique pulse of this industry
• Have a Competitive, Team‑Focused Approach: You thrive in collaborative environments and bring a drive to win
• Enjoy Building New Markets and Processes: You’re energized by creating something new, not just maintaining what already exists
• Stay Curious: You naturally promote a culture of learning, always hunting for the next trend and digging for unconventional solutions to tough problems
  
  

What We Offer:

• Impactful Work: Fast-moving environment where you can actually see your ideas come to life instead of getting stuck in layers of meetings
• Our Culture: A place where we’re building a fast-growing beer brand while making sure work is still fun
• Competitive Compensation: Base salary range of $140,000 - $170,000 annually with incentive opportunities designed to reward both annual achievements and sustained business results plus a $1,000 monthly car allowance
• Comprehensive Benefits: Currently, our medical, dental, vision, and short-term disability premiums are paid at 100% by Garage Beer. We also offer voluntary benefits and an EAP and are continually evaluating our benefit offerings
• Flexible Time Off: We offer a flexible PTO policy so you can take the time you need to recharge, in addition to company-observed holidays
  
  

The salary range is our good-faith estimate at the time of posting. Please note that actual offers are determined by a combination of individual experience, specific skill sets, internal equity, and geographic location.

Garage Beer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our team members.

Powered by JazzHR

CasEDbaDRU

Department: Support Operations

Reports To: Senior Manager, Support Operations

Location: Remote (U.S.)

Position Type: Full-Time, Exempt

Position Summary

The Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for ensuring all clinical appointments are accurately scheduled, prepared in advance, and supported prior to the visit. This role provides leadership, operational oversight, training, process optimization, and cross-department collaboration to ensure the team consistently delivers accurate, compliant, and efficient clinical coordination across all markets.

This leader ensures the team executes accurate scheduling workflows, coordinates clinical preparations, and proactively mitigates issues that could impact the schedule.

Key Responsibilities

Team Leadership & Performance Management

• Lead, mentor, and develop Clinical Coordinators to ensure high standards of accuracy, communication, and accountability
• Conduct regular 1:1s, performance reviews, and ongoing training refreshers
• Oversee team scheduling, workload balancing, and coverage across markets
• Support onboarding and competency development for new team members
• Foster a positive, efficient, and collaborative culture grounded in service excellence and ownership
  
  

Appointment Readiness & Schedule Reliability

• Ensure all appointments meet readiness requirements, including medical clearance, insurance verification, pre-medication coordination, FS/MAR confirmation, and lab case
• Ensure appointments are scheduled timely, efficiently, and accurately in alignment with provider availability, market zoning, and clinical protocols
• Monitor real-time schedule activity and readiness metrics to maintain schedule stability and reduce disruptions
• Track cancellations, reschedules, and visit delays and ensure timely escalation and resolution
• Root-Cause Analysis & Continuous Improvement
• Analyze recurring scheduling and readiness barriers (e.g., clearance delays, facility responsiveness, lab turnaround)
• Identify trends and operational friction points across markets and coordinators
• Develop preventive strategies and implement workflow updates or SOP improvements
• Support system optimization, automation initiatives, and process refinements in CareStack and Healier
• Cross-Functional Collaboration
• Partner across multiple departments to ensure seamless patient flow and elevated service delivery
• Serve as an escalation point for complex coordination needs or facility/provider concerns
• Communicate trends, risks, and updates to internal partners and leadership
• Data, Reporting & Accountability
• Monitor and report team performance and operational health indicators, including:
• Timely, efficient, and accurate appointment scheduling
• Appointment readiness accuracy
• Reschedule and cancellation rates
• Medical clearance timeliness
• Insurance verification compliance
• Provide weekly insights, prevention actions, and performance updates to leadership
• Ensure accurate documentation standards in CareStack and Healier
  
  

Requirements

Qualifications

• Experience: 5+ years in dental, medical, or clinical scheduling/coordination; minimum 2 years leadership experience
• Systems: Experience with CareStack, or similar EMR platforms and Google Suite required
• Knowledge: Strong understanding of medical/dental workflows, pre-med & medical clearance processes, insurance verification, lab case coordination, and multi-facility scheduling
• Leadership: Demonstrated success managing remote teams, coaching performance, and implementing process improvements
• Skills:
• Excellent communication and relationship-building skills
• Strong organizational and prioritization abilities
• Ability to remain calm and solution-focused in a fast-paced environment

Key Competencies

• Leadership & team development
• Proactive problem solving & root-cause thinking
• Workflow optimization & accuracy
• Accountability & attention to detail
• Efficient decision-making & prioritization
• Cross-functional collaboration
• Service-minded communication with professionalism and empathy
  
  

Work Environment

• Fully remote role requiring reliable internet access
• Requires ongoing communication with team members, facilities, providers, and internal departments via virtual platforms
• Occasional travel for leadership meetings, in-field shadow sessions, or training as needed
  
  

Benefits

Compensation: Enjoy a competitive hour rate ranging from $25.00-$27.00/hr

Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.

Position Summary

The Director of Field Sales, Navy and Marine Corps, is a senior player/coach sales leader responsible for driving personal sales performance while guiding and enabling a team of field sales managers and representatives. This role maintains direct customer engagement and may carry a personal or shared sales target, while providing leadership across territory strategy, pipeline development, and sales execution.

The Director shares accountability for field sales performance within the service vertical, operating in close partnership with the VP, Business Unit Leader, who retains ultimate ownership of revenue outcomes and business performance. Success in this role is measured by Individual and shared revenue contribution, overall field sales execution effectiveness, pipeline health and opportunity progression, team development, coaching impact, and retention, and alignment with business unit sales strategy

MISSION AND CUSTOMER EMPHASIS

Essential Functions

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

Essential Functions Statements

Sales Performance & Territory Execution

• Contribute directly to revenue generation while supporting and influencing overall field sales performance across the service vertical
• Partner with the VP, Business Unit Leader to execute sales strategy, territory coverage models, and performance priorities
• Support sales managers and representatives through coaching, deal strategy, and escalation support, while reinforcing accountability and execution discipline
• Develop and execute territory and account plans aligned to company objectives
• Maintain and manage an active pipeline of opportunities, quotes, and orders
• Drive opportunity progression from identification through order execution
  
  

Customer & Account Management

• Maintain direct customer relationships and participate personally in key deals, strategic accounts, and complex sales efforts as both a seller and leader
• Establish and maintain strong relationships with end users, contracting offices, and program stakeholders
• Conduct regular in-person customer visits, briefings, and solution discussions
• Identify customer requirements and translate needs into product and service solutions
• Serve as the primary field point of contact for assigned accounts
  
  

Market, Program & Budget Awareness

• Maintain working knowledge of DoD budget cycles, appropriations, and funding mechanisms as they impact customer buying behavior
• Monitor customer programs, funding timelines, and mission priorities
• Liaise with strategy, business development, and capture teams to align field sales activity with longer-term pursuits
  
  

Team and Cross Functional Leadership

• Collaborate with inside sales, contracts, pricing, and operations teams to support order fulfillment and customer satisfaction
• Coordinate vendor relationships, ride-alongs, and product demonstrations
• Communicate competitive intelligence, market trends, and customer feedback to leadership
• Serve as a player/coach by mentoring and supporting Field Sales Representatives, providing guidance on account strategy, customer engagement, and opportunity progression without serving as the sole owner of team outcomes
  
  

Reporting & Systems

• Maintain accurate CRM (Salesforce) records, forecasts, and pipeline reporting
• Prepare sales reports, expense reports, and required administrative documentation
  
  

Additional Duties

• Interface and effectively communicate with the management team, staff, customers, sub-contractors, vendors, business partners, and suppliers
• Take ownership and responsibility for all aspects of the customer and team sales process
• Maintain and update a Google calendar consisting of client calls, travel, and working sales pipeline
  
  

Position Qualifications And Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 10+ years of experience in field sales leadership within DoD or Federal markets
• Demonstrated success leading quota-carrying sales teams
• Strong understanding of Federal procurement, contracting, and customer environments
• Prior military service strongly preferred
• Bachelor's degree preferred or equivalent industry experience
• U.S. citizenship required. This position requires the ability to obtain and maintain a U.S. government security clearance
  
  

Computer Skills

• Microsoft Office Suite
• Google Office Suite
• Salesforce
• Proficient in internet searching
• NetSuite or familiarity with an ERP system a plus
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

• Typical office environment
  
  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Required to meet with customers in various environments, with a personal at-home office for administrative duties
  
  

Equal Opportunity Statement:

Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Position Summary

The Director of Field Sales, Navy and Marine Corps, is a senior player/coach sales leader responsible for driving personal sales performance while guiding and enabling a team of field sales managers and representatives. This role maintains direct customer engagement and may carry a personal or shared sales target, while providing leadership across territory strategy, pipeline development, and sales execution.

The Director shares accountability for field sales performance within the service vertical, operating in close partnership with the VP, Business Unit Leader, who retains ultimate ownership of revenue outcomes and business performance. Success in this role is measured by Individual and shared revenue contribution, overall field sales execution effectiveness, pipeline health and opportunity progression, team development, coaching impact, and retention, and alignment with business unit sales strategy

MISSION AND CUSTOMER EMPHASIS

Essential Functions

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

Essential Functions Statements

Sales Performance & Territory Execution

• Contribute directly to revenue generation while supporting and influencing overall field sales performance across the service vertical
• Partner with the VP, Business Unit Leader to execute sales strategy, territory coverage models, and performance priorities
• Support sales managers and representatives through coaching, deal strategy, and escalation support, while reinforcing accountability and execution discipline
• Develop and execute territory and account plans aligned to company objectives
• Maintain and manage an active pipeline of opportunities, quotes, and orders
• Drive opportunity progression from identification through order execution
  
  

Customer & Account Management

• Maintain direct customer relationships and participate personally in key deals, strategic accounts, and complex sales efforts as both a seller and leader
• Establish and maintain strong relationships with end users, contracting offices, and program stakeholders
• Conduct regular in-person customer visits, briefings, and solution discussions
• Identify customer requirements and translate needs into product and service solutions
• Serve as the primary field point of contact for assigned accounts
  
  

Market, Program & Budget Awareness

• Maintain working knowledge of DoD budget cycles, appropriations, and funding mechanisms as they impact customer buying behavior
• Monitor customer programs, funding timelines, and mission priorities
• Liaise with strategy, business development, and capture teams to align field sales activity with longer-term pursuits
  
  

Team and Cross Functional Leadership

• Collaborate with inside sales, contracts, pricing, and operations teams to support order fulfillment and customer satisfaction
• Coordinate vendor relationships, ride-alongs, and product demonstrations
• Communicate competitive intelligence, market trends, and customer feedback to leadership
• Serve as a player/coach by mentoring and supporting Field Sales Representatives, providing guidance on account strategy, customer engagement, and opportunity progression without serving as the sole owner of team outcomes
  
  

Reporting & Systems

• Maintain accurate CRM (Salesforce) records, forecasts, and pipeline reporting
• Prepare sales reports, expense reports, and required administrative documentation
  
  

Additional Duties

• Interface and effectively communicate with the management team, staff, customers, sub-contractors, vendors, business partners, and suppliers
• Take ownership and responsibility for all aspects of the customer and team sales process
• Maintain and update a Google calendar consisting of client calls, travel, and working sales pipeline
  
  

Position Qualifications And Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 10+ years of experience in field sales leadership within DoD or Federal markets
• Demonstrated success leading quota-carrying sales teams
• Strong understanding of Federal procurement, contracting, and customer environments
• Prior military service strongly preferred
• Bachelor's degree preferred or equivalent industry experience
• U.S. citizenship required. This position requires the ability to obtain and maintain a U.S. government security clearance
  
  

Computer Skills

• Microsoft Office Suite
• Google Office Suite
• Salesforce
• Proficient in internet searching
• NetSuite or familiarity with an ERP system a plus
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

• Typical office environment
  
  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Required to meet with customers in various environments, with a personal at-home office for administrative duties
  
  

Equal Opportunity Statement:

Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Department: Support Operations

Reports To: Senior Manager, Support Operations

Location: Remote (U.S.)

Position Type: Full-Time, Exempt

Position Summary

The Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for ensuring all clinical appointments are accurately scheduled, prepared in advance, and supported prior to the visit. This role provides leadership, operational oversight, training, process optimization, and cross-department collaboration to ensure the team consistently delivers accurate, compliant, and efficient clinical coordination across all markets.

This leader ensures the team executes accurate scheduling workflows, coordinates clinical preparations, and proactively mitigates issues that could impact the schedule.

Key Responsibilities

Team Leadership & Performance Management

• Lead, mentor, and develop Clinical Coordinators to ensure high standards of accuracy, communication, and accountability
• Conduct regular 1:1s, performance reviews, and ongoing training refreshers
• Oversee team scheduling, workload balancing, and coverage across markets
• Support onboarding and competency development for new team members
• Foster a positive, efficient, and collaborative culture grounded in service excellence and ownership
  
  

Appointment Readiness & Schedule Reliability

• Ensure all appointments meet readiness requirements, including medical clearance, insurance verification, pre-medication coordination, FS/MAR confirmation, and lab case
• Ensure appointments are scheduled timely, efficiently, and accurately in alignment with provider availability, market zoning, and clinical protocols
• Monitor real-time schedule activity and readiness metrics to maintain schedule stability and reduce disruptions
• Track cancellations, reschedules, and visit delays and ensure timely escalation and resolution
• Root-Cause Analysis & Continuous Improvement
• Analyze recurring scheduling and readiness barriers (e.g., clearance delays, facility responsiveness, lab turnaround)
• Identify trends and operational friction points across markets and coordinators
• Develop preventive strategies and implement workflow updates or SOP improvements
• Support system optimization, automation initiatives, and process refinements in CareStack and Healier
• Cross-Functional Collaboration
• Partner across multiple departments to ensure seamless patient flow and elevated service delivery
• Serve as an escalation point for complex coordination needs or facility/provider concerns
• Communicate trends, risks, and updates to internal partners and leadership
• Data, Reporting & Accountability
• Monitor and report team performance and operational health indicators, including:
• Timely, efficient, and accurate appointment scheduling
• Appointment readiness accuracy
• Reschedule and cancellation rates
• Medical clearance timeliness
• Insurance verification compliance
• Provide weekly insights, prevention actions, and performance updates to leadership
• Ensure accurate documentation standards in CareStack and Healier
  
  

Requirements

Qualifications

• Experience: 5+ years in dental, medical, or clinical scheduling/coordination; minimum 2 years leadership experience
• Systems: Experience with CareStack, or similar EMR platforms and Google Suite required
• Knowledge: Strong understanding of medical/dental workflows, pre-med & medical clearance processes, insurance verification, lab case coordination, and multi-facility scheduling
• Leadership: Demonstrated success managing remote teams, coaching performance, and implementing process improvements
• Skills:
• Excellent communication and relationship-building skills
• Strong organizational and prioritization abilities
• Ability to remain calm and solution-focused in a fast-paced environment

Key Competencies

• Leadership & team development
• Proactive problem solving & root-cause thinking
• Workflow optimization & accuracy
• Accountability & attention to detail
• Efficient decision-making & prioritization
• Cross-functional collaboration
• Service-minded communication with professionalism and empathy
  
  

Work Environment

• Fully remote role requiring reliable internet access
• Requires ongoing communication with team members, facilities, providers, and internal departments via virtual platforms
• Occasional travel for leadership meetings, in-field shadow sessions, or training as needed
  
  

Benefits

Compensation: Enjoy a competitive hour rate ranging from $25.00-$27.00/hr

Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.

About Wing:

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us.

About the Role:

We are seeking a highly motivated and experienced Regional Logistics Manager to join our Forward Logistics team. This role is Remote based in the United States. This position manages regional logistics for Wing’s operations, ensuring maximum efficiency and effectiveness. As a member of the global forward logistics team, you will contribute to regional and global strategy. Success requires deep logistics expertise, team leadership, multi-project execution, change management, strong analysis, and sound, customer-focused judgment.

What You’ll Do:

• Provide in region logistics leadership for all logistics operations, guidance, and strategy.
• Work in coordination with the other Regional Managers in formulating strategy and capabilities to provide logistics support for cross regional operations.
• Partner and align with the regional leadership team on logistics priorities and strategic goals, including creating a customer-centric high performing team.
• Drive strategic planning and execution across regional logistics sites to meet annual performance goals and deliver operational excellence.
• Collaborate with internal teams, manage 3PL relationships with clear KPIs, and lead change management and start-up initiatives.
• Lead continuous improvement activities.
• Ensure achieving and delivering regional logistics performances/KPIs, such as: inventory accuracy and OTIF (On Time, In Full).
• Responsible for leading and managing the Region Logistics team to ensure compliance with all policies and procedures.
• Partner with Finance on the logistics P&L to drive profitable growth and cost excellence.
• Manage, coach and mentor regional logistics teams and site logistics associates.
  
  

What You’ll Need:

• 8+ years of progressive experience in global transportation, logistics, or supply chain management.
• 2+ years of proven experience directly managing people or managing a geographically dispersed team.
• Bachelor’s degree in Supply Chain Management, Logistics, Business, or a directly related field or equivalent practical experience.
• Experience with multi-site leadership, inventory accuracy, and change management in dynamic supply chain environments.
• Experience with international shipping and customs is required.
• Deep knowledge of end-to-end logistics operations across all modes, including maritime, air freight, over-the-road, and rail.
• In-depth knowledge of freight forwarding and carrier contracts.
• Proficiency with Transportation Management Systems (TMS) configuration, optimization, and implementation.
• Strong analytical and quantitative skills, with proficiency in data analysis and reporting tools.
• Excellent negotiation, communication, and interpersonal skills.
• Familiarity with relevant transportation regulations and compliance standards.
• Carrier and 3PL management experience preferred.
  
  

The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Salary Range: $133,000 USD - $177,000 USD

Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.

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