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Operations General Manager Tampa Atlanta

Leads a multi-state beer distribution territory managing P&L, culture, team development, and wholesale partner execution across sales and operations.

Lead Remote Posted about 2 hours ago RemoteOK Dev
What this role involves
ABOUT US:

Here at Garage Beer, we take light beer seriously and everything else lightly. We proudly embrace our role as the underdog in a category that often forgets beer is supposed to be fun. With a 200% growth in social media followers in just the last year and an expanding network of distribution, we continue to be the fastest growing beer brand in the country! No jargon, no ego, no overthinking it. Just crisp, easy drinking beer made for the garage and everywhere else.

ABOUT YOU:

You show up for the moments that matter, whether that’s collaborating with the team, building something new, or just making the day-to-day better. You’re dependable, self-aware, and easy to work with. At the end of the day, we’re not looking for perfection. We’re looking for real people who care about doing good work and having a good time. We don’t take ourselves too seriously and neither should you!

Job Title: General Manager

Location: Remote in Tampa or Atlanta

What We’re Looking For:

The role of General Manager is responsible for strategic leadership of a division (multi-state territory), with a primary focus in 3 key areas: (1) culture building; (2) revenue management; (3) establishing execution routines within their team and with wholesale partners – each to maximize success in the market. The ultimate outcome of these efforts is to deliver P&L targets across revenue, volume and profit - achieved via strong planning and execution of distribution, feature and display targets. Enablement comes via culture and capability building across the direct and extended team. The role leads the region and partners cross functionally with the national accounts, revenue management, field marketing, finance and operations teams to achieve success. A diverse background in beer / total alcohol beverage three-tier system is required for this role.

Key Responsibilities:

Culture Building:

  • Fostering a winning, family-like culture is a must. Winning with a growth mindset is critical across the team. Pushing each other but also having each other’s back is paramount within the Garage Beer culture
  • The role directly manages a group of Area Sales Managers, (a Territory Sales Manager) and Field Sales Reps, but also takes the lead across those who work within or support the geography, such as key account managers, revenue and analytics manager, field marketers and finance. Inclusion across the extended team is important to foster a true sense of team
  • The General Manager should lead via clear goals, metrics and targets, while fostering performance management and career development via regular 1:1s, mid-year and annual performance reviews, and playing an active role in our talent management and development routines
  • Relationship building is critical within the team, with partners across tiers, and with external partners (such as alliance partners, event partners, etc.)
  • We sell beer, it should be fun!

Revenue Management:

  • This is the most critical lever within the P&L, and it should be led as such – the General Manager must partner with wholesalers, the revenue management team and Garage Beer leadership to deliver maximum revenue and margin for the organization
  • The General Manager will closely follow our revenue model with wholesaler partners and create value throughout the three tiers with our brands
  • The ultimate outcome of these efforts is providing value for our consumers, our retail and wholesale partners and Garage Beer at the intersection of value and price

Establishing Routines:

  • The General Manager must focus on building capabilities within their direct and expanded team, as well as wholesale partners to maximize our execution in the marketplace. Critical routines include annual planning (distribution, volume, investment), and then the execution of those plans via structured routines across independent distribution, chain mandate execution, feature enablement and display execution
  • The General Manager must drive consistency in wholesaler execution, while recognizing that not all wholesalers operate in the same manner or with the same technology. The results should be consistent, but the path to get there may be varied; however, each path will require routine and discipline to maximize results

Requirements:

  • Bachelor’s degree or equivalent industry experience, with 10+ years in beverage, beer, distributor, supplier, or CPG sales
  • Proven track record leading a team and driving sales growth
  • Technical capabilities, or the capacity to learn, across various internal (VIP, Karma, etc.) and external (syndicated data, distributor reporting, etc.) data sources to identify business opportunities, generate insights and tell great, visual stories is a must
  • This is a remote based role, with travel required primarily within the defined, multi-state footprint of the region, but also with infrequent travel for Garage Beer or industry events

Bonus Points If You:

  • Are a Beer Expert: You have direct experience in the beer or alcohol category and understand the unique pulse of this industry
  • Have a Competitive, Team‑Focused Approach: You thrive in collaborative environments and bring a drive to win
  • Enjoy Building New Markets and Processes: You’re energized by creating something new, not just maintaining what already exists
  • Stay Curious: You naturally promote a culture of learning, always hunting for the next trend and digging for unconventional solutions to tough problems

What We Offer:

  • Impactful Work: Fast-moving environment where you can actually see your ideas come to life instead of getting stuck in layers of meetings
  • Our Culture: A place where we’re building a fast-growing beer brand while making sure work is still fun
  • Competitive Compensation: Base salary range of $140,000 - $170,000 annually with incentive opportunities designed to reward both annual achievements and sustained business results plus a $1,000 monthly car allowance
  • Comprehensive Benefits: Currently, our medical, dental, vision, and short-term disability premiums are paid at 100% by Garage Beer. We also offer voluntary benefits and an EAP and are continually evaluating our benefit offerings
  • Flexible Time Off: We offer a flexible PTO policy so you can take the time you need to recharge, in addition to company-observed holidays

The salary range is our good-faith estimate at the time of posting. Please note that actual offers are determined by a combination of individual experience, specific skill sets, internal equity, and geographic location.

Garage Beer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our team members.

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Operations Clinical Coordinator

Leads a clinical coordination team managing appointment scheduling, readiness workflows, and operational efficiency across markets while mentoring staff and optimizing processes.

Lead Remote Posted about 2 hours ago RemoteOK Dev
What this role involves
Department: Support Operations

Reports To: Senior Manager, Support Operations

Location: Remote (U.S.)

Position Type: Full-Time, Exempt

Position Summary

The Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for ensuring all clinical appointments are accurately scheduled, prepared in advance, and supported prior to the visit. This role provides leadership, operational oversight, training, process optimization, and cross-department collaboration to ensure the team consistently delivers accurate, compliant, and efficient clinical coordination across all markets.

This leader ensures the team executes accurate scheduling workflows, coordinates clinical preparations, and proactively mitigates issues that could impact the schedule.

Key Responsibilities

Team Leadership & Performance Management

  • Lead, mentor, and develop Clinical Coordinators to ensure high standards of accuracy, communication, and accountability
  • Conduct regular 1:1s, performance reviews, and ongoing training refreshers
  • Oversee team scheduling, workload balancing, and coverage across markets
  • Support onboarding and competency development for new team members
  • Foster a positive, efficient, and collaborative culture grounded in service excellence and ownership

Appointment Readiness & Schedule Reliability

  • Ensure all appointments meet readiness requirements, including medical clearance, insurance verification, pre-medication coordination, FS/MAR confirmation, and lab case
    • Ensure appointments are scheduled timely, efficiently, and accurately in alignment with provider availability, market zoning, and clinical protocols
    • Monitor real-time schedule activity and readiness metrics to maintain schedule stability and reduce disruptions
    • Track cancellations, reschedules, and visit delays and ensure timely escalation and resolution
  • Root-Cause Analysis & Continuous Improvement
    • Analyze recurring scheduling and readiness barriers (e.g., clearance delays, facility responsiveness, lab turnaround)
    • Identify trends and operational friction points across markets and coordinators
    • Develop preventive strategies and implement workflow updates or SOP improvements
    • Support system optimization, automation initiatives, and process refinements in CareStack and Healier
  • Cross-Functional Collaboration
    • Partner across multiple departments to ensure seamless patient flow and elevated service delivery
    • Serve as an escalation point for complex coordination needs or facility/provider concerns
    • Communicate trends, risks, and updates to internal partners and leadership
  • Data, Reporting & Accountability
    • Monitor and report team performance and operational health indicators, including:
      • Timely, efficient, and accurate appointment scheduling
      • Appointment readiness accuracy
      • Reschedule and cancellation rates
      • Medical clearance timeliness
      • Insurance verification compliance
      • Provide weekly insights, prevention actions, and performance updates to leadership
      • Ensure accurate documentation standards in CareStack and Healier

Requirements

Qualifications

  • Experience: 5+ years in dental, medical, or clinical scheduling/coordination; minimum 2 years leadership experience
  • Systems: Experience with CareStack, or similar EMR platforms and Google Suite required
  • Knowledge: Strong understanding of medical/dental workflows, pre-med & medical clearance processes, insurance verification, lab case coordination, and multi-facility scheduling
  • Leadership: Demonstrated success managing remote teams, coaching performance, and implementing process improvements
  • Skills:
    • Excellent communication and relationship-building skills
    • Strong organizational and prioritization abilities
    • Ability to remain calm and solution-focused in a fast-paced environment
Key Competencies

  • Leadership & team development
  • Proactive problem solving & root-cause thinking
  • Workflow optimization & accuracy
  • Accountability & attention to detail
  • Efficient decision-making & prioritization
  • Cross-functional collaboration
  • Service-minded communication with professionalism and empathy

Work Environment

  • Fully remote role requiring reliable internet access
  • Requires ongoing communication with team members, facilities, providers, and internal departments via virtual platforms
  • Occasional travel for leadership meetings, in-field shadow sessions, or training as needed

Benefits

Compensation: Enjoy a competitive hour rate ranging from $25.00-$27.00/hr

Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.
Read the full description
Operations Clinical Coordinator

Leads and manages a clinical coordination team responsible for scheduling, preparing, and supporting clinical appointments while optimizing workflows and ensuring compliance.

Lead Remote Posted about 2 hours ago RemoteOK Dev
What this role involves
Department: Support Operations

Reports To: Senior Manager, Support Operations

Location: Remote (U.S.)

Position Type: Full-Time, Exempt

Position Summary

The Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for ensuring all clinical appointments are accurately scheduled, prepared in advance, and supported prior to the visit. This role provides leadership, operational oversight, training, process optimization, and cross-department collaboration to ensure the team consistently delivers accurate, compliant, and efficient clinical coordination across all markets.

This leader ensures the team executes accurate scheduling workflows, coordinates clinical preparations, and proactively mitigates issues that could impact the schedule.

Key Responsibilities

Team Leadership & Performance Management

  • Lead, mentor, and develop Clinical Coordinators to ensure high standards of accuracy, communication, and accountability
  • Conduct regular 1:1s, performance reviews, and ongoing training refreshers
  • Oversee team scheduling, workload balancing, and coverage across markets
  • Support onboarding and competency development for new team members
  • Foster a positive, efficient, and collaborative culture grounded in service excellence and ownership

Appointment Readiness & Schedule Reliability

  • Ensure all appointments meet readiness requirements, including medical clearance, insurance verification, pre-medication coordination, FS/MAR confirmation, and lab case
    • Ensure appointments are scheduled timely, efficiently, and accurately in alignment with provider availability, market zoning, and clinical protocols
    • Monitor real-time schedule activity and readiness metrics to maintain schedule stability and reduce disruptions
    • Track cancellations, reschedules, and visit delays and ensure timely escalation and resolution
  • Root-Cause Analysis & Continuous Improvement
    • Analyze recurring scheduling and readiness barriers (e.g., clearance delays, facility responsiveness, lab turnaround)
    • Identify trends and operational friction points across markets and coordinators
    • Develop preventive strategies and implement workflow updates or SOP improvements
    • Support system optimization, automation initiatives, and process refinements in CareStack and Healier
  • Cross-Functional Collaboration
    • Partner across multiple departments to ensure seamless patient flow and elevated service delivery
    • Serve as an escalation point for complex coordination needs or facility/provider concerns
    • Communicate trends, risks, and updates to internal partners and leadership
  • Data, Reporting & Accountability
    • Monitor and report team performance and operational health indicators, including:
      • Timely, efficient, and accurate appointment scheduling
      • Appointment readiness accuracy
      • Reschedule and cancellation rates
      • Medical clearance timeliness
      • Insurance verification compliance
      • Provide weekly insights, prevention actions, and performance updates to leadership
      • Ensure accurate documentation standards in CareStack and Healier

Requirements

Qualifications

  • Experience: 5+ years in dental, medical, or clinical scheduling/coordination; minimum 2 years leadership experience
  • Systems: Experience with CareStack, or similar EMR platforms and Google Suite required
  • Knowledge: Strong understanding of medical/dental workflows, pre-med & medical clearance processes, insurance verification, lab case coordination, and multi-facility scheduling
  • Leadership: Demonstrated success managing remote teams, coaching performance, and implementing process improvements
  • Skills:
    • Excellent communication and relationship-building skills
    • Strong organizational and prioritization abilities
    • Ability to remain calm and solution-focused in a fast-paced environment
Key Competencies

  • Leadership & team development
  • Proactive problem solving & root-cause thinking
  • Workflow optimization & accuracy
  • Accountability & attention to detail
  • Efficient decision-making & prioritization
  • Cross-functional collaboration
  • Service-minded communication with professionalism and empathy

Work Environment

  • Fully remote role requiring reliable internet access
  • Requires ongoing communication with team members, facilities, providers, and internal departments via virtual platforms
  • Occasional travel for leadership meetings, in-field shadow sessions, or training as needed

Benefits

Compensation: Enjoy a competitive hour rate ranging from $25.00-$27.00/hr

Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.
Read the full description
Operations Regional Logistics Manager North America

Manages regional logistics operations, strategy, and team performance across North America for drone delivery services, ensuring efficiency, compliance, and profitability.

Lead Remote Posted about 4 hours ago RemoteOK Dev
What this role involves
About Wing:

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us.

About the Role:

We are seeking a highly motivated and experienced Regional Logistics Manager to join our Forward Logistics team. This role is Remote based in the United States. This position manages regional logistics for Wing’s operations, ensuring maximum efficiency and effectiveness. As a member of the global forward logistics team, you will contribute to regional and global strategy. Success requires deep logistics expertise, team leadership, multi-project execution, change management, strong analysis, and sound, customer-focused judgment.

What You’ll Do:

  • Provide in region logistics leadership for all logistics operations, guidance, and strategy.
  • Work in coordination with the other Regional Managers in formulating strategy and capabilities to provide logistics support for cross regional operations.
  • Partner and align with the regional leadership team on logistics priorities and strategic goals, including creating a customer-centric high performing team.
  • Drive strategic planning and execution across regional logistics sites to meet annual performance goals and deliver operational excellence.
  • Collaborate with internal teams, manage 3PL relationships with clear KPIs, and lead change management and start-up initiatives.
  • Lead continuous improvement activities.
  • Ensure achieving and delivering regional logistics performances/KPIs, such as: inventory accuracy and OTIF (On Time, In Full).
  • Responsible for leading and managing the Region Logistics team to ensure compliance with all policies and procedures.
  • Partner with Finance on the logistics P&L to drive profitable growth and cost excellence.
  • Manage, coach and mentor regional logistics teams and site logistics associates.

What You’ll Need:

  • 8+ years of progressive experience in global transportation, logistics, or supply chain management.
  • 2+ years of proven experience directly managing people or managing a geographically dispersed team.
  • Bachelor’s degree in Supply Chain Management, Logistics, Business, or a directly related field or equivalent practical experience.
  • Experience with multi-site leadership, inventory accuracy, and change management in dynamic supply chain environments.
  • Experience with international shipping and customs is required.
  • Deep knowledge of end-to-end logistics operations across all modes, including maritime, air freight, over-the-road, and rail.
  • In-depth knowledge of freight forwarding and carrier contracts.
  • Proficiency with Transportation Management Systems (TMS) configuration, optimization, and implementation.
  • Strong analytical and quantitative skills, with proficiency in data analysis and reporting tools.
  • Excellent negotiation, communication, and interpersonal skills.
  • Familiarity with relevant transportation regulations and compliance standards.
  • Carrier and 3PL management experience preferred.

The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Salary Range: $133,000 USD - $177,000 USD

Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.
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Operations Strategic IT Operations Manager at Flywire

Leads global IT operations team, manages SaaS infrastructure, implements automation and AI-driven solutions, and bridges business and technical execution.

Lead Hybrid Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

Flywire is looking for a strategic and technically grounded IT Operations Manager to lead our global IT Operations team and help shift it from reactive support to a proactive, engineering-led function.

***We are predominantly focused on hiring into our Valencia HQ, with office attendance a few times per week.***

You will bridge business needs and technical execution, manage team capacity and maintain excellence across our core SaaS stack while identifying opportunities to automate and apply AI-driven solutions. You will also own operational compliance and act as the primary liaison between IT Support and our specialised IT Cloud / CPE teams.

Key Responsibilities

Operational Excellence and Continuous Improvement

Analyse workflows and system behaviours to identify inefficiencies. Apply Lean principles to streamline and document scalable processes before introducing automation.

Strategy and AI Innovation

Shift the team’s focus from ticket resolution to system evolution. Lead research and implementation of AI / AIOps to automate recurring issues and improve internal self-service.

Operational Ownership of SaaS-as-Code

Partner with CPE to transition our core stack into a Terraform-managed environment. Lead IT Ops in operating these systems through code, moving away from manual console configuration.

Capacity and Project Management

Manage team bandwidth across Tier 3 operations and strategic projects, including M&A and tool consolidation, ensuring daily noise does not stall innovation.

Access Governance and Compliance

Own Access Recertification, User Access Reviews and IT audit requirements, including SOC2. Make compliance more streamlined and automated, rather than manually intensive.

Cross-Functional Leadership

Partner with IT Support to build useful automations and collaborate with IT Cloud / CPE on operational support for high-level infrastructure changes.

What We Are Looking For

Product Mindset

You analyse root causes, not just symptoms, and build scalable internal solutions. You understand how AI can improve modern IT operations.

Execution Focus

Strong Agile / Kanban skills to visualise capacity and prioritise high-impact work over busy work.

Collaborative Leader

Able to influence and collaborate with technical leads across CPE / Cloud, as well as non-technical stakeholders across HR, Finance and other functions.

Change Agent

Comfortable leading teams through technical transitions, including moving from manual console administration to SaaS-as-Code environments.

Qualifications

Basic Qualifications

  • Bachelor’s degree in Information Technology, Computer Science or equivalent professional experience
  • 10+ years in IT, including 4+ years managing international, remote-first technical teams
  • Experience managing global SaaS ecosystems such as Okta, Google Workspace, Slack and Atlassian
  • Strong understanding of IAM / RBAC logic
  • Experience with distributed teams and multi-regional IT infrastructure
  • Strong background managing technical controls and User Access Reviews

Preferred Qualifications

  • Experience in FinTech, global payments or publicly traded technology companies
  • Familiarity with Terraform or other IaC tools applied to SaaS management
  • Deep expertise in AI / ML-powered IT operations and transformational technology roadmaps
  • Lean IT, Six Sigma or ITIL certification or experience focused on continuous improvement

Additional Information

We Offer:

  • Employee Stock Purchase Plan (ESPP)
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
  • Work From Home Stipend
  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

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Operations Director External Quality Assurance at Ultragenyx

Director oversees external quality assurance and manufacturing operations for pharmaceutical drug development, ensuring cGMP compliance and product quality across clinical and commercial lifecycles.

Lead Hybrid Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Why Join Us?

Be a hero for our rare disease patients

At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.

Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.

If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team .

Position Summary:

ultra focused – Work together to fearlessly uncover new possibilities

The Director, CMC QA will report to the Senior Director of CMC QA and be responsible formaintaining strategicresponsibilityoverQAManufacturingOperations,developingandimplementingUltragenyxCMC Quality approach for assigned programs, and working with colleagues to improve processes utilized to ensure product quality. In addition, this position will use strong management skills to independently manage external partnerships.

Inthisrole,incollaboration withkeystakeholdersin TechnicalOperations,DIRCMCQAprovidesquality oversight and support to ensure clinical through commercial development lifecycle activities for drug substance and drug product meet cGMP regulatory requirements and guidelines.

Work Model:

Flex: This role will typically require onsite work 2-3 days each week, or more depending on business needs. In many locations, the business will set certain days each week that Flex employees are required to be onsite.

Responsibilities:

  1. Review/approve investigation of operations in manufacturing/laboratory or other related operations and lead the strategic discussion for investigations with respect to operations related matters. Oversee resolution of quality events, monitor that recurrent events are properly escalated and resolved. Ensure root cause is determined, evaluate impact on product quality, disposition, and corrective actions.
  2. Review and approve changes related to facility, computerized systems, laboratory, or products.
  3. Perform final review of test data/reports to ensure conformance to the established specifications and standard operating procedures.
  4. Drive execution of risk assessments related to manufacturing processes for small molecule, biological products, and novel therapeutics (i.e., mRNA).
  5. Manage the lifecycle of products within the portfolio according to quality standards.
  6. Proactively engage with Tech Ops in addressing qualification requests.
  7. Proactively engage with Tech Development in addressing process development requests.
  8. Develop and maintain procedures and practices in compliance with FDA, EMA, and local regulations and guidance, ICH guidelines, Ultragenyx policies/procedures, and industry best practices.
  9. Other duties as assigned.

Requirements:

  1. Bachelor’s degree preferably in an Engineering, Biotechnology, Biological/Physical sciences, or equivalent.
  2. 10+ years of experience in a GMP biopharmaceutical manufacturing environment in technical operations and/or quality.
  3. Strong working knowledge and interpretation of FDA, EMA, local regulations and guidelines, Good Distribution Practices, ICH guidelines and industry best practice.
  4. Experience using and facilitating use of risk management tools (FMEA, PHA, etc.)
  5. Experience with performing technical assessment of changes for potential impact to qualification/validation of processes, equipment, utilities, facilities, and systems.
  6. Capability of collaboratively engaging with Contract Organizations.
  7. Experienced in all phases of biologic and small molecule drug development.
  8. Demonstrated high personal and professional ethical standards.
  9. Possesses excellent judgment with the ability to think and act quickly. Must be able to identify creative solutions to complex technical problems.
  10. Ability to interpret and relate Quality standards for implementation and review.
  11. Ability to communicate clearly and professionally both in writing and verbally.
  12. Strong organizational and project management skills with a track record of meeting goals/objectives.
  13. Strong experience with regulatory authority inspections, including both FDA and EMA.
  14. Travel will be required when appropriate (approximately 10%)

#LI-CS1 #LI-Hybrid

The typical annual salary range for this full-time position is listed below. This range reflects the characteristics of the job, such as required skills and qualifications and is based on the office location noted in this job posting. The range may also be adjusted based on applicant’s geographic location.

This position is eligible for annual bonus and equity incentives. Actual individual pay is determined by demonstrated experience and internal equity alignment.

Pay Range

$215,600—$266,300 USD

Full Time employees across the globe enjoy a range of benefits, including, but not limited to:

¡         Generous vacation time and public holidays observed by the company

¡         Volunteer days

¡         Long term incentive and Employee stock purchase plans or equivalent offerings

¡         Employee wellbeing benefits

¡         Fitness reimbursement

¡         Tuition sponsoring

¡         Professional development plans

\* Benefits vary by region and country

Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition by emailing us at talentacquisition@ultragenyx.com .

See our CCPA Employee and Applicant Privacy Notice .

See our Privacy Policy .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation.  Inquiries on developing a recruiting relationship with us, may be directed to : talentacquisition@ultragenyx.com .

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Operations Strategic IT Operations Manager at Flywire

Leads global IT operations team, manages SaaS infrastructure, implements automation and AI-driven solutions to shift from reactive support to proactive engineering-led operations.

Lead Hybrid Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

Flywire is looking for a strategic and technically grounded IT Operations Manager to lead our global IT Operations team and help shift it from reactive support to a proactive, engineering-led function.

***We are predominantly focused on hiring into our Valencia HQ, with office attendance a few times per week.***

You will bridge business needs and technical execution, manage team capacity and maintain excellence across our core SaaS stack while identifying opportunities to automate and apply AI-driven solutions. You will also own operational compliance and act as the primary liaison between IT Support and our specialised IT Cloud / CPE teams.

Key Responsibilities

Operational Excellence and Continuous Improvement

Analyse workflows and system behaviours to identify inefficiencies. Apply Lean principles to streamline and document scalable processes before introducing automation.

Strategy and AI Innovation

Shift the team’s focus from ticket resolution to system evolution. Lead research and implementation of AI / AIOps to automate recurring issues and improve internal self-service.

Operational Ownership of SaaS-as-Code

Partner with CPE to transition our core stack into a Terraform-managed environment. Lead IT Ops in operating these systems through code, moving away from manual console configuration.

Capacity and Project Management

Manage team bandwidth across Tier 3 operations and strategic projects, including M&A and tool consolidation, ensuring daily noise does not stall innovation.

Access Governance and Compliance

Own Access Recertification, User Access Reviews and IT audit requirements, including SOC2. Make compliance more streamlined and automated, rather than manually intensive.

Cross-Functional Leadership

Partner with IT Support to build useful automations and collaborate with IT Cloud / CPE on operational support for high-level infrastructure changes.

What We Are Looking For

Product Mindset

You analyse root causes, not just symptoms, and build scalable internal solutions. You understand how AI can improve modern IT operations.

Execution Focus

Strong Agile / Kanban skills to visualise capacity and prioritise high-impact work over busy work.

Collaborative Leader

Able to influence and collaborate with technical leads across CPE / Cloud, as well as non-technical stakeholders across HR, Finance and other functions.

Change Agent

Comfortable leading teams through technical transitions, including moving from manual console administration to SaaS-as-Code environments.

Qualifications

Basic Qualifications

  • Bachelor’s degree in Information Technology, Computer Science or equivalent professional experience
  • 10+ years in IT, including 4+ years managing international, remote-first technical teams
  • Experience managing global SaaS ecosystems such as Okta, Google Workspace, Slack and Atlassian
  • Strong understanding of IAM / RBAC logic
  • Experience with distributed teams and multi-regional IT infrastructure
  • Strong background managing technical controls and User Access Reviews

Preferred Qualifications

  • Experience in FinTech, global payments or publicly traded technology companies
  • Familiarity with Terraform or other IaC tools applied to SaaS management
  • Deep expertise in AI / ML-powered IT operations and transformational technology roadmaps
  • Lean IT, Six Sigma or ITIL certification or experience focused on continuous improvement

Additional Information

We Offer:

  • Employee Stock Purchase Plan (ESPP)
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
  • Work From Home Stipend
  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Read the full description
Operations Manager, Cloud Platform Engineering at NYISO

Leads cloud platform engineering team building and operating shared Kubernetes/AWS infrastructure, managing SRE practices, budgets, and 24/7 production reliability for internal application teams.

Lead Posted 2 days ago RemoteFirstJobs Product
What this role involves

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.

The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State’s energy future.  The NYISO’s Information Technology department invites applications for a full-time Manager, Cloud Platform Engineering.

The Manager, Cloud Platform Engineering leads the team that builds, operates, and continuously improves NYISO’s shared cloud platform, including the Kubernetes/EKS foundation, AWS infrastructure-as-code, delivery tooling, reliability practices, and platform services that application teams use to deploy and operate software.

The Manager is responsible for treating the internal cloud platform as a service, with defined consumers, operational expectations, service-level objectives, and a forward-looking roadmap. This includes providing application teams with secure, reliable, cost-effective, and self-service paths to build, deploy, and operate applications on NYISO’s cloud platform.

The role owns the Site Reliability Engineering practice, the EKS/container platform, shared delivery tooling, and the security, compliance, and operational controls embedded across the platform and delivery lifecycle. This includes production ownership for the cloud platform with 24x7 accountability, on-call participation, incident triage, and leadership of service restoration activities.

The Manager ensures platform operations align with NYISO’s incident, change, and problem management processes, with accountability for the lifecycle management of platform-related tickets, changes, operational issues, and service improvements.

The Manager develops and manages platform budgets, including multi-year capital and operating forecasts, cloud consumption planning, tooling costs, and vendor-related expenses. This role partners with Procurement and other stakeholders on vendor agreements, cloud service agreements, renewals, prioritization, escalation, and performance oversight for cloud and platform tooling providers.

The role is accountable for delivery execution across the platform roadmap, including providing estimates, managing execution plans, coordinating cross-team dependencies, and ensuring roadmap commitments are delivered in alignment with organizational priorities. The Manager maintains roadmap artifacts, provides regular progress updates, and defines and reports platform performance, reliability, adoption, delivery, and cost metrics to IT leadership.

This role collaborates across the organization to understand business requirements, drive cloud and platform-engineering best practices, support audit and regulatory obligations, and advance the operating-model shift toward AI-assisted, plan-first, human-validated engineering.

ESSENTIAL DUTIES and RESPONSIBILITIES

Platform Strategy, Architecture, and Roadmap

  • Platform-as-a-Product: Own the internal developer platform as a product by defining consumers, service offerings, paved-road delivery paths, service-level objectives, and a roadmap aligned with NYISO’s business, technology, and cloud migration goals.
  • Architecture and Standards: Guide scalable, resilient, secure, and performant cloud and container architectures; establish reusable, secure-by-default standards, templates, automation, and policy-as-code.
  • Roadmap Governance: Maintain platform roadmap artifacts, prioritize capabilities, track delivery progress, and communicate status, risks, dependencies, and decisions to IT leadership and stakeholders.

Team Leadership and Operating Model

  • Team Development: Attract, develop, mentor, and retain cloud, platform, DevOps, and reliability engineering talent.
  • Performance and Culture: Set clear goals, provide regular feedback, manage performance, and foster a collaborative, innovative, security-conscious, operationally disciplined, and results-oriented team environment.

Delivery Execution and Technical Oversight

  • Delivery Oversight: Manage execution of platform initiatives, cloud migrations, modernization efforts, and optimization projects, including estimates, execution plans, dependencies, risks, and delivery commitments.
  • Technical Execution: Oversee troubleshooting and resolution of complex issues across the cloud platform, Kubernetes environment, delivery tooling, and related infrastructure services.
  • Infrastructure as Code and Automation: Champion Infrastructure as Code and platform automation using tools such as Terraform, CloudFormation, CDK, Helm, CI/CD tooling, and related technologies.
  • Cost Optimization: Drive cloud cost optimization, resource efficiency, consumption management, and cost transparency across platform services.

Production Operations, Service Management

  • Production Ownership: Own platform production support with 24x7 accountability, including on-call participation, incident triage, escalation coordination, and service restoration leadership.
  • Service Management: Ensure platform operations align with NYISO’s incident, change, and problem management processes; own lifecycle management for platform-related tickets, changes, operational issues, and service improvements.
  • Observability and Toil Reduction: Own monitoring, logging, tracing, alerting, and dashboard standards; use automation and self-service to reduce operational toil and improve mean time to detection and recovery.

Container Platform and Shared Delivery Tooling

  • Container Platform Operations: Ensure the EKS/container platform is reliable, secure, observable, supportable, and aligned with application team needs.
  • Supply-Chain Security: Drive container image hardening, vulnerability scanning, dependency management, and software-supply-chain security across the build and runtime environment.
  • Shared Delivery Tooling: Own shared delivery capabilities, including CI/CD pipeline libraries, deployment automation, operational and compliance tooling, ingress/sidecar tooling, starter services, documentation, and self-service patterns.

Cross-Functional Collaboration and Innovation

  • Stakeholder Management: Build strong relationships with application development, operations, security, architecture, infrastructure, audit, procurement, finance, and business teams.
  • Requirements and Enablement: Translate business, technical, operational, security, and compliance needs into platform capabilities; support application teams with cloud migrations, container adoption, operational readiness, and effective use of shared platform services.
  • Cloud and Platform Advocacy: Promote platform engineering, cloud adoption, reliability practices, automation, secure-by-default delivery, and self-service delivery patterns across the organization.

SUPERVISORY RESPONSIBILITIES

This position does possess supervisory responsibility and there are non-supervisory employees who report to this position.

QUALIFICATIONS:

  • Bachelor’s degree (B.S.) in Computer Science, Engineering; or equivalent combination of education, training and experience; Master’s degree (M.S./MBA) desirable.
  • At least 10 years of experience of various architectural domains (application, data, infrastructure, and security) and cloud solution design, implementation, and operation.
  • Must have proven experience in a leadership or managerial role, with a demonstrated ability to lead and inspire cross-functional teams.
  • Deep expertise in managing production-grade Kubernetes clusters, deployment strategies, and resource optimization.
  • Proven track record in designing and implementing cloud infrastructure on a major cloud provider (AWS, Azure, GCP).
  • String working knowledge of containerization technologies (Docker) and Infrastructure as Code tools (Terraform, Cloudformation, etc.).
  • Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders effectively.
  • Strong analytical and problem-solving skills, with a focus on driving results and delivering value to the organization.
  • Experience in strategic planning, technology roadmap development and budgeting.
  • Familiarity with project management principles and practices.

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

ADDITIONAL REQUIREMENTS

  • Ability to read, analyze and interpret common professional, scientific and/or technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from staff, management, customers, regulatory agencies, or members of the business community. Ability to write presentations and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, market participants, other public groups and/or boards of directors. Ability to effectively communicate and explain corporate and department strategy to multiple
  • Strong collaboration, influencing, and leadership skills.
  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
  • Expert user of all computer-based management tools (such as MS Office, Email, shareware,

wireless devices, workflow tools, etc.).

  • Proven history of attracting and developing superior
  • Experience in managing vendor

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training.­­­­­­­­­­­­ This position may require work on nights, weekends or holidays.

At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements.

The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.

All offers of employment will be made contingent upon the successful completion of a drug screening and background check.

The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.

#LI-Hybrid

Salary Range

$117,900—$204,400 USD

Read the full description
Operations Manager, Cloud Platform Engineering at NYISO

Leads a cloud platform engineering team building and operating NYISO's Kubernetes/AWS infrastructure, managing SRE practices, budgets, vendor relationships, and 24x7 production accountability.

Lead Posted 2 days ago RemoteFirstJobs Product
What this role involves

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.

The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State’s energy future.  The NYISO’s Information Technology department invites applications for a full-time Manager, Cloud Platform Engineering.

The Manager, Cloud Platform Engineering leads the team that builds, operates, and continuously improves NYISO’s shared cloud platform, including the Kubernetes/EKS foundation, AWS infrastructure-as-code, delivery tooling, reliability practices, and platform services that application teams use to deploy and operate software.

The Manager is responsible for treating the internal cloud platform as a service, with defined consumers, operational expectations, service-level objectives, and a forward-looking roadmap. This includes providing application teams with secure, reliable, cost-effective, and self-service paths to build, deploy, and operate applications on NYISO’s cloud platform.

The role owns the Site Reliability Engineering practice, the EKS/container platform, shared delivery tooling, and the security, compliance, and operational controls embedded across the platform and delivery lifecycle. This includes production ownership for the cloud platform with 24x7 accountability, on-call participation, incident triage, and leadership of service restoration activities.

The Manager ensures platform operations align with NYISO’s incident, change, and problem management processes, with accountability for the lifecycle management of platform-related tickets, changes, operational issues, and service improvements.

The Manager develops and manages platform budgets, including multi-year capital and operating forecasts, cloud consumption planning, tooling costs, and vendor-related expenses. This role partners with Procurement and other stakeholders on vendor agreements, cloud service agreements, renewals, prioritization, escalation, and performance oversight for cloud and platform tooling providers.

The role is accountable for delivery execution across the platform roadmap, including providing estimates, managing execution plans, coordinating cross-team dependencies, and ensuring roadmap commitments are delivered in alignment with organizational priorities. The Manager maintains roadmap artifacts, provides regular progress updates, and defines and reports platform performance, reliability, adoption, delivery, and cost metrics to IT leadership.

This role collaborates across the organization to understand business requirements, drive cloud and platform-engineering best practices, support audit and regulatory obligations, and advance the operating-model shift toward AI-assisted, plan-first, human-validated engineering.

ESSENTIAL DUTIES and RESPONSIBILITIES

Platform Strategy, Architecture, and Roadmap

  • Platform-as-a-Product: Own the internal developer platform as a product by defining consumers, service offerings, paved-road delivery paths, service-level objectives, and a roadmap aligned with NYISO’s business, technology, and cloud migration goals.
  • Architecture and Standards: Guide scalable, resilient, secure, and performant cloud and container architectures; establish reusable, secure-by-default standards, templates, automation, and policy-as-code.
  • Roadmap Governance: Maintain platform roadmap artifacts, prioritize capabilities, track delivery progress, and communicate status, risks, dependencies, and decisions to IT leadership and stakeholders.

Team Leadership and Operating Model

  • Team Development: Attract, develop, mentor, and retain cloud, platform, DevOps, and reliability engineering talent.
  • Performance and Culture: Set clear goals, provide regular feedback, manage performance, and foster a collaborative, innovative, security-conscious, operationally disciplined, and results-oriented team environment.

Delivery Execution and Technical Oversight

  • Delivery Oversight: Manage execution of platform initiatives, cloud migrations, modernization efforts, and optimization projects, including estimates, execution plans, dependencies, risks, and delivery commitments.
  • Technical Execution: Oversee troubleshooting and resolution of complex issues across the cloud platform, Kubernetes environment, delivery tooling, and related infrastructure services.
  • Infrastructure as Code and Automation: Champion Infrastructure as Code and platform automation using tools such as Terraform, CloudFormation, CDK, Helm, CI/CD tooling, and related technologies.
  • Cost Optimization: Drive cloud cost optimization, resource efficiency, consumption management, and cost transparency across platform services.

Production Operations, Service Management

  • Production Ownership: Own platform production support with 24x7 accountability, including on-call participation, incident triage, escalation coordination, and service restoration leadership.
  • Service Management: Ensure platform operations align with NYISO’s incident, change, and problem management processes; own lifecycle management for platform-related tickets, changes, operational issues, and service improvements.
  • Observability and Toil Reduction: Own monitoring, logging, tracing, alerting, and dashboard standards; use automation and self-service to reduce operational toil and improve mean time to detection and recovery.

Container Platform and Shared Delivery Tooling

  • Container Platform Operations: Ensure the EKS/container platform is reliable, secure, observable, supportable, and aligned with application team needs.
  • Supply-Chain Security: Drive container image hardening, vulnerability scanning, dependency management, and software-supply-chain security across the build and runtime environment.
  • Shared Delivery Tooling: Own shared delivery capabilities, including CI/CD pipeline libraries, deployment automation, operational and compliance tooling, ingress/sidecar tooling, starter services, documentation, and self-service patterns.

Cross-Functional Collaboration and Innovation

  • Stakeholder Management: Build strong relationships with application development, operations, security, architecture, infrastructure, audit, procurement, finance, and business teams.
  • Requirements and Enablement: Translate business, technical, operational, security, and compliance needs into platform capabilities; support application teams with cloud migrations, container adoption, operational readiness, and effective use of shared platform services.
  • Cloud and Platform Advocacy: Promote platform engineering, cloud adoption, reliability practices, automation, secure-by-default delivery, and self-service delivery patterns across the organization.

SUPERVISORY RESPONSIBILITIES

This position does possess supervisory responsibility and there are non-supervisory employees who report to this position.

QUALIFICATIONS:

  • Bachelor’s degree (B.S.) in Computer Science, Engineering; or equivalent combination of education, training and experience; Master’s degree (M.S./MBA) desirable.
  • At least 10 years of experience of various architectural domains (application, data, infrastructure, and security) and cloud solution design, implementation, and operation.
  • Must have proven experience in a leadership or managerial role, with a demonstrated ability to lead and inspire cross-functional teams.
  • Deep expertise in managing production-grade Kubernetes clusters, deployment strategies, and resource optimization.
  • Proven track record in designing and implementing cloud infrastructure on a major cloud provider (AWS, Azure, GCP).
  • String working knowledge of containerization technologies (Docker) and Infrastructure as Code tools (Terraform, Cloudformation, etc.).
  • Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders effectively.
  • Strong analytical and problem-solving skills, with a focus on driving results and delivering value to the organization.
  • Experience in strategic planning, technology roadmap development and budgeting.
  • Familiarity with project management principles and practices.

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

ADDITIONAL REQUIREMENTS

  • Ability to read, analyze and interpret common professional, scientific and/or technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from staff, management, customers, regulatory agencies, or members of the business community. Ability to write presentations and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, market participants, other public groups and/or boards of directors. Ability to effectively communicate and explain corporate and department strategy to multiple
  • Strong collaboration, influencing, and leadership skills.
  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
  • Expert user of all computer-based management tools (such as MS Office, Email, shareware,

wireless devices, workflow tools, etc.).

  • Proven history of attracting and developing superior
  • Experience in managing vendor

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training.­­­­­­­­­­­­ This position may require work on nights, weekends or holidays.

At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements.

The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.

All offers of employment will be made contingent upon the successful completion of a drug screening and background check.

The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.

#LI-Hybrid

Salary Range

$117,900—$204,400 USD

Read the full description
Operations Manager, Cloud Platform Engineering at NYISO

Leads cloud platform engineering team building and operating NYISO's AWS/Kubernetes infrastructure, managing SRE practices, budgets, and platform services for internal application teams.

Lead Posted 2 days ago RemoteFirstJobs Product
What this role involves

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.

The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State’s energy future.  The NYISO’s Information Technology department invites applications for a full-time Manager, Cloud Platform Engineering.

The Manager, Cloud Platform Engineering leads the team that builds, operates, and continuously improves NYISO’s shared cloud platform, including the Kubernetes/EKS foundation, AWS infrastructure-as-code, delivery tooling, reliability practices, and platform services that application teams use to deploy and operate software.

The Manager is responsible for treating the internal cloud platform as a service, with defined consumers, operational expectations, service-level objectives, and a forward-looking roadmap. This includes providing application teams with secure, reliable, cost-effective, and self-service paths to build, deploy, and operate applications on NYISO’s cloud platform.

The role owns the Site Reliability Engineering practice, the EKS/container platform, shared delivery tooling, and the security, compliance, and operational controls embedded across the platform and delivery lifecycle. This includes production ownership for the cloud platform with 24x7 accountability, on-call participation, incident triage, and leadership of service restoration activities.

The Manager ensures platform operations align with NYISO’s incident, change, and problem management processes, with accountability for the lifecycle management of platform-related tickets, changes, operational issues, and service improvements.

The Manager develops and manages platform budgets, including multi-year capital and operating forecasts, cloud consumption planning, tooling costs, and vendor-related expenses. This role partners with Procurement and other stakeholders on vendor agreements, cloud service agreements, renewals, prioritization, escalation, and performance oversight for cloud and platform tooling providers.

The role is accountable for delivery execution across the platform roadmap, including providing estimates, managing execution plans, coordinating cross-team dependencies, and ensuring roadmap commitments are delivered in alignment with organizational priorities. The Manager maintains roadmap artifacts, provides regular progress updates, and defines and reports platform performance, reliability, adoption, delivery, and cost metrics to IT leadership.

This role collaborates across the organization to understand business requirements, drive cloud and platform-engineering best practices, support audit and regulatory obligations, and advance the operating-model shift toward AI-assisted, plan-first, human-validated engineering.

ESSENTIAL DUTIES and RESPONSIBILITIES

Platform Strategy, Architecture, and Roadmap

  • Platform-as-a-Product: Own the internal developer platform as a product by defining consumers, service offerings, paved-road delivery paths, service-level objectives, and a roadmap aligned with NYISO’s business, technology, and cloud migration goals.
  • Architecture and Standards: Guide scalable, resilient, secure, and performant cloud and container architectures; establish reusable, secure-by-default standards, templates, automation, and policy-as-code.
  • Roadmap Governance: Maintain platform roadmap artifacts, prioritize capabilities, track delivery progress, and communicate status, risks, dependencies, and decisions to IT leadership and stakeholders.

Team Leadership and Operating Model

  • Team Development: Attract, develop, mentor, and retain cloud, platform, DevOps, and reliability engineering talent.
  • Performance and Culture: Set clear goals, provide regular feedback, manage performance, and foster a collaborative, innovative, security-conscious, operationally disciplined, and results-oriented team environment.

Delivery Execution and Technical Oversight

  • Delivery Oversight: Manage execution of platform initiatives, cloud migrations, modernization efforts, and optimization projects, including estimates, execution plans, dependencies, risks, and delivery commitments.
  • Technical Execution: Oversee troubleshooting and resolution of complex issues across the cloud platform, Kubernetes environment, delivery tooling, and related infrastructure services.
  • Infrastructure as Code and Automation: Champion Infrastructure as Code and platform automation using tools such as Terraform, CloudFormation, CDK, Helm, CI/CD tooling, and related technologies.
  • Cost Optimization: Drive cloud cost optimization, resource efficiency, consumption management, and cost transparency across platform services.

Production Operations, Service Management

  • Production Ownership: Own platform production support with 24x7 accountability, including on-call participation, incident triage, escalation coordination, and service restoration leadership.
  • Service Management: Ensure platform operations align with NYISO’s incident, change, and problem management processes; own lifecycle management for platform-related tickets, changes, operational issues, and service improvements.
  • Observability and Toil Reduction: Own monitoring, logging, tracing, alerting, and dashboard standards; use automation and self-service to reduce operational toil and improve mean time to detection and recovery.

Container Platform and Shared Delivery Tooling

  • Container Platform Operations: Ensure the EKS/container platform is reliable, secure, observable, supportable, and aligned with application team needs.
  • Supply-Chain Security: Drive container image hardening, vulnerability scanning, dependency management, and software-supply-chain security across the build and runtime environment.
  • Shared Delivery Tooling: Own shared delivery capabilities, including CI/CD pipeline libraries, deployment automation, operational and compliance tooling, ingress/sidecar tooling, starter services, documentation, and self-service patterns.

Cross-Functional Collaboration and Innovation

  • Stakeholder Management: Build strong relationships with application development, operations, security, architecture, infrastructure, audit, procurement, finance, and business teams.
  • Requirements and Enablement: Translate business, technical, operational, security, and compliance needs into platform capabilities; support application teams with cloud migrations, container adoption, operational readiness, and effective use of shared platform services.
  • Cloud and Platform Advocacy: Promote platform engineering, cloud adoption, reliability practices, automation, secure-by-default delivery, and self-service delivery patterns across the organization.

SUPERVISORY RESPONSIBILITIES

This position does possess supervisory responsibility and there are non-supervisory employees who report to this position.

QUALIFICATIONS:

  • Bachelor’s degree (B.S.) in Computer Science, Engineering; or equivalent combination of education, training and experience; Master’s degree (M.S./MBA) desirable.
  • At least 10 years of experience of various architectural domains (application, data, infrastructure, and security) and cloud solution design, implementation, and operation.
  • Must have proven experience in a leadership or managerial role, with a demonstrated ability to lead and inspire cross-functional teams.
  • Deep expertise in managing production-grade Kubernetes clusters, deployment strategies, and resource optimization.
  • Proven track record in designing and implementing cloud infrastructure on a major cloud provider (AWS, Azure, GCP).
  • String working knowledge of containerization technologies (Docker) and Infrastructure as Code tools (Terraform, Cloudformation, etc.).
  • Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders effectively.
  • Strong analytical and problem-solving skills, with a focus on driving results and delivering value to the organization.
  • Experience in strategic planning, technology roadmap development and budgeting.
  • Familiarity with project management principles and practices.

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

ADDITIONAL REQUIREMENTS

  • Ability to read, analyze and interpret common professional, scientific and/or technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from staff, management, customers, regulatory agencies, or members of the business community. Ability to write presentations and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, market participants, other public groups and/or boards of directors. Ability to effectively communicate and explain corporate and department strategy to multiple
  • Strong collaboration, influencing, and leadership skills.
  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
  • Expert user of all computer-based management tools (such as MS Office, Email, shareware,

wireless devices, workflow tools, etc.).

  • Proven history of attracting and developing superior
  • Experience in managing vendor

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training.­­­­­­­­­­­­ This position may require work on nights, weekends or holidays.

At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements.

The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.

All offers of employment will be made contingent upon the successful completion of a drug screening and background check.

The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.

#LI-Hybrid

Salary Range

$117,900—$204,400 USD

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Operations Lead Business Applications Engineer (NY) at KBRA

Leads a team managing KBRA's SaaS application ecosystem while hands-on troubleshooting, integrating, and optimizing enterprise platforms.

Lead Hybrid Posted 3 days ago RemoteFirstJobs Product
What this role involves

Position Title: Lead Business Applications Engineer (NY)

Entity: KBRA Holdings, LLC

Employment Type: Full-time

Location: New York, New York

Summary/Overview:

Kroll Bond Rating Agency, Inc. (KBRA) is seeking an experienced, hands-on Lead Business Applications Engineer to lead and evolve its global Business Applications function. This role will carry primary responsibility for managing the Business Applications Team (currently 2 engineers), overseeing KBRA’s SaaS application ecosystem, and driving the strategic development and evolution of the function.

This is a highly hands-on technical leadership role. The ideal candidate will not only lead initiatives and mentor engineers, but also actively participate in the day-to-day administration, support, integration, troubleshooting, and optimization of KBRA’s enterprise applications environment. This individual will be expected to bring forward-thinking leadership to modernize and scale the Business Applications practice while remaining deeply involved in operational execution and technical decision-making across the organization’s SaaS platforms and integrations.

The role is based in New York City and will require a minimum of three on-site days per week (Tuesday–Thursday), with flexibility on remaining days. You are expected to participate in a team on-call rotation as well. Occasional travel to other offices may be required based on operational and project needs.

About the Job:

You will build, maintain, support, and lead the management of KBRA’s SaaS environments and enterprise application ecosystem. This role requires a strong technical operator who is comfortable rolling up their sleeves and directly handling application administration, troubleshooting, integrations, upgrades, deployments, user support escalations, and platform optimization efforts.

You will be responsible for both strategic leadership and hands-on execution across KBRA’s business application platforms, driving operational excellence, lifecycle management, automation, governance, and continuous improvement initiatives.

This role will own the continued management and integration of SaaS applications across KBRA, including SSO, entitlements, identity management, security integrations, governance, and user access processes. You will work directly within these systems on a daily basis while partnering closely with Information Security, Infrastructure, Endpoint Engineering, Desktop Support, and Product teams to ensure SaaS platforms remain secure, stable, scalable, and aligned with business objectives.

You will also play a key leadership role in larger enterprise SaaS implementations and platform initiatives, including both strategic oversight and hands-on implementation support for systems such as CMS, DMS, Box, Zoom, Slack, Atlassian Suite, and other enterprise productivity and collaboration platforms. This role will work closely with business stakeholders and the Product organization around implementation of new features, enhancements, integrations, and adoption strategies.

In addition, you will establish stronger ownership and governance around application lifecycle management, including software version control, upgrade planning, application standardization, testing, and deployment coordination. While the Endpoint Engineering team will remain responsible for deployment mechanisms and tooling, this role will own application-level governance, including determining approved versions, rollout strategy, compatibility management, testing coordination, and user/application assignment standards.

The ideal candidate is someone who enjoys balancing leadership responsibilities with technical execution and is comfortable serving as both an escalation point and a primary contributor on critical initiatives. You will help shape the future direction of the Business Applications function by identifying opportunities for automation, process improvement, modernization, and better operational scalability.

This role requires a proactive, highly technical leader who can elevate the team, improve service delivery, and build a mature, forward-thinking enterprise applications practice while remaining actively engaged in the day-to-day engineering and operational work.

Additional responsibilities include:

  • Managing and mentoring the Business Applications team
  • Acting as a senior technical escalation point for Enterprise Applications support issues
  • Performing hands-on administration and support across SaaS platforms and integrations
  • Performing routine audits, upgrades, testing, and health checks across SaaS platforms
  • Troubleshooting complex application, authentication, and integration issues
  • Managing vendor relationships and SaaS renewals
  • Driving platform reliability, uptime, security, and operational best practices
  • Leading cross-functional collaboration for enterprise application initiatives
  • Developing standards, documentation, operational procedures, and governance processes for application management
  • Coordinating closely with Endpoint Engineering on application deployments, updates, and software lifecycle management
  • Identifying opportunities for automation and operational efficiency improvements

About You:

You will be successful in this role if:

You can work in a fast-paced and dynamic environment with minimal supervision. You possess excellent interpersonal and communication skills, strong attention to detail, and proven leadership capabilities. You are highly analytical, solution-oriented, and capable of balancing strategic initiatives with deep hands-on technical responsibilities.

You are comfortable owning platforms end-to-end, troubleshooting complex issues, and directly contributing to engineering and operational work rather than functioning solely in a managerial capacity.

You should have working experience and familiarity with the following processes, technologies, and qualifications:

Required Qualifications:

  • 4–5 years of experience working in IT business/enterprise applications in a corporate environment required
  • Experience leading or mentoring technical teams
  • Strong hands-on experience administering SaaS and enterprise application environments
  • Computer Science degree/work experience or similar
  • Microsoft Office 365/Azure SSO management experience
  • Active Directory/Entra management experience
  • Strong understanding of Group Policy
  • Experience managing SaaS integrations, entitlements, identity governance, and access controls
  • Strong understanding of application lifecycle management, software version governance, testing, and deployment coordination
  • Strong understanding of basic networking/system troubleshooting
  • Strong understanding and experience with ticketing systems/escalation protocols
  • Vendor and project management experience
  • Experience leading or supporting enterprise SaaS implementations
  • Familiarity with security applications/processes
  • Experience troubleshooting authentication, access, and SaaS integration issues in enterprise environments
  • Familiarity with Generative AI tools such as ChatGPT for research, data insights, and general productivity is a plus.

Preferred:

  • Experience collaborating with Product, Infrastructure, Endpoint Engineering, and InfoSec teams
  • Experience with automation and scripting for SaaS/application administration
  • Zoom, Slack, Atlassian Products, Box, CMS, and DMS platform experience

Salary Range:

The anticipated annual base salary range for this full-time position is$100,000 to $130,000. Offer amounts are determined by factors such as experience, skills, geography, and other job-related factors.

Benefits:

  • Competitive benefits and paid time off
  • Paid family and disability leave
  • 401(k) plan, including employer match (100% vested)
  • Educational and professional development financial assistance
  • Employee referral bonus program

About Us:

Kroll Bond Rating Agency, LLC (KBRA) is a full-service credit rating agency registered with the U.S. Securities and Exchange Commission as an NRSRO. Kroll Bond Rating Agency Europe Limited is registered as a CRA with the European Securities and Markets Authority. Kroll Bond Rating Agency UK Limited is registered as a CRA with the UK Financial Conduct Authority pursuant to the Temporary Registration Regime. In addition, KBRA is designated as a designated rating organization by the Ontario Securities Commission for issuers of asset-backed securities to file a short form prospectus or shelf prospectus. KBRA is also recognized by the National Association of Insurance Commissioners as a Credit Rating Provider.

More Info:

KBRA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status or any other basis prohibited by federal, state or local law.

#LI-KS1

#LI-HYBRID

Read the full description
Operations Lead Business Applications Engineer (NY) at KBRA

Lead Business Applications Engineer manages enterprise SaaS ecosystems, oversees a small engineering team, and handles day-to-day administration, troubleshooting, and optimization of business applications.

Lead Hybrid Posted 3 days ago RemoteFirstJobs Product
What this role involves

Position Title: Lead Business Applications Engineer (NY)

Entity: KBRA Holdings, LLC

Employment Type: Full-time

Location: New York, New York

Summary/Overview:

Kroll Bond Rating Agency, Inc. (KBRA) is seeking an experienced, hands-on Lead Business Applications Engineer to lead and evolve its global Business Applications function. This role will carry primary responsibility for managing the Business Applications Team (currently 2 engineers), overseeing KBRA’s SaaS application ecosystem, and driving the strategic development and evolution of the function.

This is a highly hands-on technical leadership role. The ideal candidate will not only lead initiatives and mentor engineers, but also actively participate in the day-to-day administration, support, integration, troubleshooting, and optimization of KBRA’s enterprise applications environment. This individual will be expected to bring forward-thinking leadership to modernize and scale the Business Applications practice while remaining deeply involved in operational execution and technical decision-making across the organization’s SaaS platforms and integrations.

The role is based in New York City and will require a minimum of three on-site days per week (Tuesday–Thursday), with flexibility on remaining days. You are expected to participate in a team on-call rotation as well. Occasional travel to other offices may be required based on operational and project needs.

About the Job:

You will build, maintain, support, and lead the management of KBRA’s SaaS environments and enterprise application ecosystem. This role requires a strong technical operator who is comfortable rolling up their sleeves and directly handling application administration, troubleshooting, integrations, upgrades, deployments, user support escalations, and platform optimization efforts.

You will be responsible for both strategic leadership and hands-on execution across KBRA’s business application platforms, driving operational excellence, lifecycle management, automation, governance, and continuous improvement initiatives.

This role will own the continued management and integration of SaaS applications across KBRA, including SSO, entitlements, identity management, security integrations, governance, and user access processes. You will work directly within these systems on a daily basis while partnering closely with Information Security, Infrastructure, Endpoint Engineering, Desktop Support, and Product teams to ensure SaaS platforms remain secure, stable, scalable, and aligned with business objectives.

You will also play a key leadership role in larger enterprise SaaS implementations and platform initiatives, including both strategic oversight and hands-on implementation support for systems such as CMS, DMS, Box, Zoom, Slack, Atlassian Suite, and other enterprise productivity and collaboration platforms. This role will work closely with business stakeholders and the Product organization around implementation of new features, enhancements, integrations, and adoption strategies.

In addition, you will establish stronger ownership and governance around application lifecycle management, including software version control, upgrade planning, application standardization, testing, and deployment coordination. While the Endpoint Engineering team will remain responsible for deployment mechanisms and tooling, this role will own application-level governance, including determining approved versions, rollout strategy, compatibility management, testing coordination, and user/application assignment standards.

The ideal candidate is someone who enjoys balancing leadership responsibilities with technical execution and is comfortable serving as both an escalation point and a primary contributor on critical initiatives. You will help shape the future direction of the Business Applications function by identifying opportunities for automation, process improvement, modernization, and better operational scalability.

This role requires a proactive, highly technical leader who can elevate the team, improve service delivery, and build a mature, forward-thinking enterprise applications practice while remaining actively engaged in the day-to-day engineering and operational work.

Additional responsibilities include:

  • Managing and mentoring the Business Applications team
  • Acting as a senior technical escalation point for Enterprise Applications support issues
  • Performing hands-on administration and support across SaaS platforms and integrations
  • Performing routine audits, upgrades, testing, and health checks across SaaS platforms
  • Troubleshooting complex application, authentication, and integration issues
  • Managing vendor relationships and SaaS renewals
  • Driving platform reliability, uptime, security, and operational best practices
  • Leading cross-functional collaboration for enterprise application initiatives
  • Developing standards, documentation, operational procedures, and governance processes for application management
  • Coordinating closely with Endpoint Engineering on application deployments, updates, and software lifecycle management
  • Identifying opportunities for automation and operational efficiency improvements

About You:

You will be successful in this role if:

You can work in a fast-paced and dynamic environment with minimal supervision. You possess excellent interpersonal and communication skills, strong attention to detail, and proven leadership capabilities. You are highly analytical, solution-oriented, and capable of balancing strategic initiatives with deep hands-on technical responsibilities.

You are comfortable owning platforms end-to-end, troubleshooting complex issues, and directly contributing to engineering and operational work rather than functioning solely in a managerial capacity.

You should have working experience and familiarity with the following processes, technologies, and qualifications:

Required Qualifications:

  • 4–5 years of experience working in IT business/enterprise applications in a corporate environment required
  • Experience leading or mentoring technical teams
  • Strong hands-on experience administering SaaS and enterprise application environments
  • Computer Science degree/work experience or similar
  • Microsoft Office 365/Azure SSO management experience
  • Active Directory/Entra management experience
  • Strong understanding of Group Policy
  • Experience managing SaaS integrations, entitlements, identity governance, and access controls
  • Strong understanding of application lifecycle management, software version governance, testing, and deployment coordination
  • Strong understanding of basic networking/system troubleshooting
  • Strong understanding and experience with ticketing systems/escalation protocols
  • Vendor and project management experience
  • Experience leading or supporting enterprise SaaS implementations
  • Familiarity with security applications/processes
  • Experience troubleshooting authentication, access, and SaaS integration issues in enterprise environments
  • Familiarity with Generative AI tools such as ChatGPT for research, data insights, and general productivity is a plus.

Preferred:

  • Experience collaborating with Product, Infrastructure, Endpoint Engineering, and InfoSec teams
  • Experience with automation and scripting for SaaS/application administration
  • Zoom, Slack, Atlassian Products, Box, CMS, and DMS platform experience

Salary Range:

The anticipated annual base salary range for this full-time position is$100,000 to $130,000. Offer amounts are determined by factors such as experience, skills, geography, and other job-related factors.

Benefits:

  • Competitive benefits and paid time off
  • Paid family and disability leave
  • 401(k) plan, including employer match (100% vested)
  • Educational and professional development financial assistance
  • Employee referral bonus program

About Us:

Kroll Bond Rating Agency, LLC (KBRA) is a full-service credit rating agency registered with the U.S. Securities and Exchange Commission as an NRSRO. Kroll Bond Rating Agency Europe Limited is registered as a CRA with the European Securities and Markets Authority. Kroll Bond Rating Agency UK Limited is registered as a CRA with the UK Financial Conduct Authority pursuant to the Temporary Registration Regime. In addition, KBRA is designated as a designated rating organization by the Ontario Securities Commission for issuers of asset-backed securities to file a short form prospectus or shelf prospectus. KBRA is also recognized by the National Association of Insurance Commissioners as a Credit Rating Provider.

More Info:

KBRA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status or any other basis prohibited by federal, state or local law.

#LI-KS1

#LI-HYBRID

Read the full description
Operations Chief of Staff

Chief of Staff oversees finance, HR, and operations functions while driving market expansion through payer operations and state credentialing initiatives.

Lead Posted 3 days ago RemoteOK Dev
What this role involves

At Malama, moms are our north star. We meet moms where they are, in real lives not ideal patient scenarios, and we design care that works for those who are historically underserved. Our Care Navigators and doulas show up as co-conspirators, not service providers — delivering presence, confidence, and calm, and treating every mom as a capable, whole person whose instincts matter. We're outcomes-driven in the truest sense: we generate evidence from every interaction, change what isn't working when the data tells us to, and measure success by whether we're transforming lives, not just completing encounters. We step into the gap for moms, for each other, and for the communities we serve — and if that's the kind of work that gets you out of bed, then this role is for you.

We are seeking a Chief of Staff to work directly with our leadership team at a pivotal moment in Malama's growth. This role is two things in equal measure: the operational backbone that keeps our organization running, and the market activation engine that gets Malama contracted, credentialed, and delivering care in new states. You will oversee the finance and HR functions that keep us compliant and well-run, and own the payer operations work that makes us scalable. If you move fluidly between vendor oversight and health plan strategy and you're passionate about equitable maternal health, then this role is for you.

Role Responsibilities:

•     Oversee Finance and Accounting Functions - serve as the management layer above our fractional finance team — controller, AP/AR, and grants specialist — ensuring accuracy, timeliness, and alignment with organizational priorities; own the relationship with our fractional CFO and hold the function accountable to deliverables

•     Oversee HR Services - manage the relationship with our HR services provider; ensure payroll, benefits administration, compliance, and employee relations are running smoothly and escalate issues appropriately; serve as the internal escalation point for people operations matters

•     Own Team Operations - be the point of contact for expense policy, offsite logistics, budget questions, and day-to-day operational matters; ensure the team has clear answers

•     Support Executive Bandwidth - shield the CEO's time from operational and administrative workstreams; prepare briefings and follow-up documentation for high-priority external meetings

•     Own State Credentialing and Provider Enrollment - oversee our credentialing team, ensuring we are meeting deadlines for credentialing, licensure, and provider enrollment process in each new state market; maintain tracker for licensing status, renewal timelines, and market readiness

•     Lead Market Activation - own the end-to-end operational path from contract execution to first patient encounter in each new market; coordinate across clinical, legal, and BD to remove blockers and keep go-live timelines on track

•     Drive Payer Readiness - produce the briefings, readiness assessments, and market entry playbooks the CEO needs to walk into health plan conversations with confident, specific answers

•     Build for Replication - ensure every market entry produces a playbook that makes the next one faster — state expansion should get more efficient with every go-live

•     7+ years of experience in operations, chief of staff, strategy, or healthcare administration — you've built and overseen functions, not just executed within them

•     Demonstrated experience in payer operations, Medicaid managed care, provider enrollment, or value-based contracting — you understand how health plans work and what it takes to get contracted

•     Experience managing or overseeing finance functions — comfortable holding a controller, AP/AR team, or fractional CFO accountable to deliverables

•     Experience overseeing HR services or people operations, including vendor management, compliance, and employee relations

•     Experience navigating multi-state regulatory or licensing environments in healthcare

•     Exceptional judgment about what needs your attention and what doesn't — you manage up and manage vendors without creating noise for the CEO

•     Strong written and verbal communication; able to produce a payer-facing brief and an internal ops memo in the same week without losing altitude on either

•     Comfortable with the pace and ambiguity of a small, high-growth organization

•     Preference for owning processes end-to-end, surfacing risks and breakages early on, generating hypotheses, testing rapidly, and iterating with feedback (preference for former founders)

•     Excellent communication skills, client-ready

•     Experience with a dual-entity structure (MSO/PC or similar) is a strong plus

•     Prior chief of staff experience at a startup, health tech, or mission-driven organization is a strong plus

•     Competitive salary commensurate with experience

•     Health benefits

•     Remote-first with flexibility

•     Home office and professional development support

•     Equity stake in a mission-driven company at an early and consequential stage

•     Clear path to VP/COO as the organization scales

•     Applications reviewed on a rolling basis; strong candidates will be invited for a paid one-week pilot instead of an extended interview loop

Equal Opportunity

Malama is an equal opportunity employer. We strongly encourage applications from Black, Indigenous, Latina/x, and other women of color, people with lived experience of pregnancy, and community members. We believe that diverse teams build better care — and we are committed to creating a workplace where every person can do the best work of their career.

Read the full description
Operations Senior Director, Operational Excellence

Leads operational excellence initiatives to improve efficiency, reduce costs, and streamline processes across the organization.

Lead Posted 6 days ago Jobicy AI
What this role involves
About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and...
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Operations IT Lead at Later

IT Lead manages corporate IT systems, identity/access, endpoint security, and SaaS governance to support SOC2/ISO compliance and secure operations across the organization.

Lead Posted 7 days ago RemoteFirstJobs Product
What this role involves

Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments.

Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.

By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com.

About this position:

We’re looking for a highly technical IT Lead (12+ years experience) to own and evolve our corporate IT systems/access and security at a senior level. This is not a “tickets all day” role — it’s a high technical role that still stays close to the planning and the execution. You’ll be responsible for building secure, configure, and well-governed systems or 3rd party integration across identity/access, endpoint management, device compliance, and core productivity platforms (Google Workspace and key SaaS).

This person will be the technical owner for IT foundations that support SOC2/ISO readiness, secure access, reliable onboarding/offboarding, and device compliance across a growing organization.

What you’ll be doing:

Strategy

  • Participate and advise on the IT technical roadmap across identity, endpoint security, access governance, and core corporate systems.
  • Partner with Security/Infra to ensure SOC 2 Type II and ISO 27001 controls are operational (and not just documented).
  • Establish standards for device compliance, access management, and SaaS lifecycle (intake → review → onboarding → offboarding).
  • Drive adoption of scalable patterns:SSO-first, least privilege, automated lifecycle management, and measurable compliance.
  • Government of IT equipment in company offices (equipment in conference rooms, entrance doors, security cameras, etc.)

Technical/ Execution

  • Own Google Workspace administration end-to-end (org policies, groups, security settings, audits, access hygiene).

  • Lead Identity & Access Management: SSO/SAML, SCIM provisioning, group-based access control, and app access patterns.

  • Own device endpoint management at scale:

    • Kandji/Iru (Mac) and Intune (Windows) device policy enforcement
    • OS update compliance, encryption, malware protection, and reporting
  • Build and maintain operational automation:

    • BetterCloud or SaaS Manager workflows (onboarding/offboarding, group membership, access reviews)
    • Scripted automation (where appropriate) to reduce manual work
  • Own core “security hygiene” within IT:

    • Account lifecycle, joiner/mover/leaver processes
    • Device inventory accuracy and compliance dashboards
    • Audit evidence collection that’s clean and repeatable
  • Support vendor/tool governance:

    • Software inventory ownership (admin + business owner)
    • Vendor classification and risk review inputs (in partnership with Security/Legal)

Team / Collaboration

  • Partner with Infra/DevOps/Security to align on controls, identity design, and incident readiness.
  • Work with HR/PeopleOps on onboarding/offboarding and policy rollout.
  • Collaborate with Finance/Procurement on renewals, licensing discipline, and cost visibility.
  • Create clear documentation/runbooks so IT is easier to operate and scale.

Research/Best Practices

  • Define “how we work” standards: SLA tiers, escalation rules, evidence cadence, and system ownership.
  • Reduce repeat incidents via automation, standardization, and root-cause improvements.
  • Build a monthly operating rhythm: access reviews, device compliance review, vendor/tool audits, and reporting.

What success looks like:

First 30 days:

  • Meet key stakeholders (IT, Security, DevOps, HR, Finance). Take ownership of IT intake: ticket flow, SLA usage, escalations, and current pain points. Audit Google Workspace, groups, SSO apps, device inventory (Mac/Windows), and current policies. Review SOC2/ISO requirements that touch IT (access, device compliance, evidence). Identify quick wins: cleanup high-risk access, fix top recurring tickets, and document “how-to” basics for the team.

First 60 days:

  • Stabilize operations: reduce ticket backlog, tighten prioritization, and improve response consistency. Implement a clear onboarding/offboarding workflow (Google Workspace + SSO + device provisioning) and standardize access requests. Roll out baseline endpoint compliance reporting (Kandji/Intune) for patching, encryption, AV. Build a vendor/software inventory with owners and admin contacts. Start monthly access reviews + evidence collection cadence for SOC2 (and prep for Type II).

First 90 days:

  • Deliver measurable improvements: faster onboarding, fewer repeat tickets, and higher endpoint compliance (patching/encryption/AV). Lock down SSO standards: app catalog, ownership, least-privilege groups, and (where possible) SCIM automation. Formalize IT runbooks and a small project roadmap (next quarter). Ensure SOC2/ISO readiness is “operational,” not ad-hoc: recurring evidence, vendor reviews, and audit-ready documentation. Present a clear plan for future capacity needs (contractor vs hire) based on volume and risk.

What you bring:

  • 12+ years in IT engineering / systems administration / corporate systems leadership (senior technical depth).
  • Deep expertise in Google Workspace administration and security controls.
  • Strong experience with SSO/SAML and SCIM (Okta or similar IdP), group-based access models, least-privilege design.
  • Strong endpoint management experience: Kandji (Mac) and/or Intune (Windows), patching, encryption, AV, compliance reporting.
  • Comfort operating in a compliance-driven environment (SOC2 / ISO), including evidence, audits, and operational controls.
  • Strong documentation habits and a “make it repeatable” mindset.
  • Calm, practical, senior ownership: can run the work, prioritize, push back, and build scalable patterns.

Nice to have

  • BetterCloud or similar automation tooling experience
  • Vendor risk management inputs and software governance experience
  • Experience rolling out Okta/device trust policies or conditional access
  • Experience building IT dashboards and metrics (SLA, compliance, lifecycle time)
  • Experience with auditing mechanisms and processes (SOC2, ISO 27001)

How you work:

  • Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
  • Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
  • Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
  • Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
  • Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
  • Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range:

$110,000- 150,000 USD

#LI-Hybrid

Where we work:

We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.

Diversity, inclusion, and accessibility:

At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

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Operations Support Lead at TechnologyAdvice

Leads IT team operations across APAC region, overseeing ticket management, network configuration, vendor relationships, and end-user support while collaborating with US teams.

Lead Remote Posted 7 days ago RemoteFirstJobs Product
What this role involves

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

The IT Support Lead for APAC will play a crucial role in guiding and managing the IT team, ensuring the efficient delivery of services and support. This position involves overseeing technical projects, troubleshooting issues, and maintaining robust network security. Additionally, the IT Team Lead will collaborate with other departments to align IT strategies with overarching business goals, fostering seamless integration and optimal performance across the organization. You must have 2+ years of experience as a Team Leader or Manager to succeed in this role.

Employment Level: Team Lead

Employment Type: Full Time

Working Hours: 4:00 pm PHT to 1:00 am PHT

What you’ll do

  • Oversee daily activities, including ticket management and strategic projects, ensuring smooth operations.
  • Facilitate seamless communication and collaboration between IT teams in the APAC region and the United States, streamlining processes and enhancing efficiency.
  • Configure networks, manage Google Workspaces and provide end-user support. Refine onboarding and offboarding procedures to ensure employees are productive from day one.
  • Champion security improvements, securing hardware and systems while providing daily hands-on support to users and the team to meet business goals.
  • Maximize vendor value and impact by managing new and existing vendor relationships. Handle hardware procurement logistics, shipping/receiving, and repairs/upgrades for APAC staff, ensuring optimal operational efficiency.

Who you are

  • Must have 2+ years of experience as an IT Team Leader or Manager.
  • 4+ years of IT experience with exposure to various facets of IT, including end-user support, security, networks, remote environments, and access management.
  • 1+ year of managerial or project leadership experience.
  • Previous IT logistics experience in the Philippines or within the APAC region is preferred.
  • Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools to support 400+ team members.
  • Background in supporting both Mac and Windows environments for end-users.
  • Ability to think creatively and anticipate challenges without requiring additional supervision.
  • Excellent verbal and written communication skills, suitable for both technical and non-technical audiences.
  • Organized and detail-oriented.
  • Ability to multitask effectively.
  • Capability to make decisions under pressure with little or no supervision.
  • Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred.
  • Experience in Information Security, including certifications like CISM or CISSP, is preferred.
  • Must have a working laptop/pc and internet and back-up connection
  • Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

  • Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
  • Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
  • Remote-First Culture: Work from the comfort of your home.
  • Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
  • Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
  • Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
  • De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
  • Wellness Perks: Access the Headspace app to support your well-being.
  • Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

Salary Range

We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Monthly Pay Range

₱80,000—₱160,000 PHP

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.

Any AI-generated or incomplete application answers will be auto-rejected.

Read the full description
Operations IT Lead at Later

IT Lead oversees corporate IT systems, identity/access management, endpoint security, and SOC2/ISO compliance across the organization.

Lead Posted 7 days ago RemoteFirstJobs Product
What this role involves

Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments.

Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.

By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com.

About this position:

We’re looking for a highly technical IT Lead (12+ years experience) to own and evolve our corporate IT systems/access and security at a senior level. This is not a “tickets all day” role — it’s a high technical role that still stays close to the planning and the execution. You’ll be responsible for building secure, configure, and well-governed systems or 3rd party integration across identity/access, endpoint management, device compliance, and core productivity platforms (Google Workspace and key SaaS).

This person will be the technical owner for IT foundations that support SOC2/ISO readiness, secure access, reliable onboarding/offboarding, and device compliance across a growing organization.

What you’ll be doing:

Strategy

  • Participate and advise on the IT technical roadmap across identity, endpoint security, access governance, and core corporate systems.
  • Partner with Security/Infra to ensure SOC 2 Type II and ISO 27001 controls are operational (and not just documented).
  • Establish standards for device compliance, access management, and SaaS lifecycle (intake → review → onboarding → offboarding).
  • Drive adoption of scalable patterns:SSO-first, least privilege, automated lifecycle management, and measurable compliance.
  • Government of IT equipment in company offices (equipment in conference rooms, entrance doors, security cameras, etc.)

Technical/ Execution

  • Own Google Workspace administration end-to-end (org policies, groups, security settings, audits, access hygiene).

  • Lead Identity & Access Management: SSO/SAML, SCIM provisioning, group-based access control, and app access patterns.

  • Own device endpoint management at scale:

    • Kandji/Iru (Mac) and Intune (Windows) device policy enforcement
    • OS update compliance, encryption, malware protection, and reporting
  • Build and maintain operational automation:

    • BetterCloud or SaaS Manager workflows (onboarding/offboarding, group membership, access reviews)
    • Scripted automation (where appropriate) to reduce manual work
  • Own core “security hygiene” within IT:

    • Account lifecycle, joiner/mover/leaver processes
    • Device inventory accuracy and compliance dashboards
    • Audit evidence collection that’s clean and repeatable
  • Support vendor/tool governance:

    • Software inventory ownership (admin + business owner)
    • Vendor classification and risk review inputs (in partnership with Security/Legal)

Team / Collaboration

  • Partner with Infra/DevOps/Security to align on controls, identity design, and incident readiness.
  • Work with HR/PeopleOps on onboarding/offboarding and policy rollout.
  • Collaborate with Finance/Procurement on renewals, licensing discipline, and cost visibility.
  • Create clear documentation/runbooks so IT is easier to operate and scale.

Research/Best Practices

  • Define “how we work” standards: SLA tiers, escalation rules, evidence cadence, and system ownership.
  • Reduce repeat incidents via automation, standardization, and root-cause improvements.
  • Build a monthly operating rhythm: access reviews, device compliance review, vendor/tool audits, and reporting.

What success looks like:

First 30 days:

  • Meet key stakeholders (IT, Security, DevOps, HR, Finance). Take ownership of IT intake: ticket flow, SLA usage, escalations, and current pain points. Audit Google Workspace, groups, SSO apps, device inventory (Mac/Windows), and current policies. Review SOC2/ISO requirements that touch IT (access, device compliance, evidence). Identify quick wins: cleanup high-risk access, fix top recurring tickets, and document “how-to” basics for the team.

First 60 days:

  • Stabilize operations: reduce ticket backlog, tighten prioritization, and improve response consistency. Implement a clear onboarding/offboarding workflow (Google Workspace + SSO + device provisioning) and standardize access requests. Roll out baseline endpoint compliance reporting (Kandji/Intune) for patching, encryption, AV. Build a vendor/software inventory with owners and admin contacts. Start monthly access reviews + evidence collection cadence for SOC2 (and prep for Type II).

First 90 days:

  • Deliver measurable improvements: faster onboarding, fewer repeat tickets, and higher endpoint compliance (patching/encryption/AV). Lock down SSO standards: app catalog, ownership, least-privilege groups, and (where possible) SCIM automation. Formalize IT runbooks and a small project roadmap (next quarter). Ensure SOC2/ISO readiness is “operational,” not ad-hoc: recurring evidence, vendor reviews, and audit-ready documentation. Present a clear plan for future capacity needs (contractor vs hire) based on volume and risk.

What you bring:

  • 12+ years in IT engineering / systems administration / corporate systems leadership (senior technical depth).
  • Deep expertise in Google Workspace administration and security controls.
  • Strong experience with SSO/SAML and SCIM (Okta or similar IdP), group-based access models, least-privilege design.
  • Strong endpoint management experience: Kandji (Mac) and/or Intune (Windows), patching, encryption, AV, compliance reporting.
  • Comfort operating in a compliance-driven environment (SOC2 / ISO), including evidence, audits, and operational controls.
  • Strong documentation habits and a “make it repeatable” mindset.
  • Calm, practical, senior ownership: can run the work, prioritize, push back, and build scalable patterns.

Nice to have

  • BetterCloud or similar automation tooling experience
  • Vendor risk management inputs and software governance experience
  • Experience rolling out Okta/device trust policies or conditional access
  • Experience building IT dashboards and metrics (SLA, compliance, lifecycle time)
  • Experience with auditing mechanisms and processes (SOC2, ISO 27001)

How you work:

  • Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
  • Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
  • Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
  • Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
  • Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
  • Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range:

$110,000- 150,000 USD

#LI-Hybrid

Where we work:

We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.

Diversity, inclusion, and accessibility:

At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

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Operations Support Lead at TechnologyAdvice

IT Team Lead oversees APAC IT operations, manages support tickets and technical projects, configures networks, handles vendor relationships, and ensures security and system efficiency across the region.

Lead Remote Posted 7 days ago RemoteFirstJobs Product
What this role involves

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

The IT Support Lead for APAC will play a crucial role in guiding and managing the IT team, ensuring the efficient delivery of services and support. This position involves overseeing technical projects, troubleshooting issues, and maintaining robust network security. Additionally, the IT Team Lead will collaborate with other departments to align IT strategies with overarching business goals, fostering seamless integration and optimal performance across the organization. You must have 2+ years of experience as a Team Leader or Manager to succeed in this role.

Employment Level: Team Lead

Employment Type: Full Time

Working Hours: 4:00 pm PHT to 1:00 am PHT

What you’ll do

  • Oversee daily activities, including ticket management and strategic projects, ensuring smooth operations.
  • Facilitate seamless communication and collaboration between IT teams in the APAC region and the United States, streamlining processes and enhancing efficiency.
  • Configure networks, manage Google Workspaces and provide end-user support. Refine onboarding and offboarding procedures to ensure employees are productive from day one.
  • Champion security improvements, securing hardware and systems while providing daily hands-on support to users and the team to meet business goals.
  • Maximize vendor value and impact by managing new and existing vendor relationships. Handle hardware procurement logistics, shipping/receiving, and repairs/upgrades for APAC staff, ensuring optimal operational efficiency.

Who you are

  • Must have 2+ years of experience as an IT Team Leader or Manager.
  • 4+ years of IT experience with exposure to various facets of IT, including end-user support, security, networks, remote environments, and access management.
  • 1+ year of managerial or project leadership experience.
  • Previous IT logistics experience in the Philippines or within the APAC region is preferred.
  • Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools to support 400+ team members.
  • Background in supporting both Mac and Windows environments for end-users.
  • Ability to think creatively and anticipate challenges without requiring additional supervision.
  • Excellent verbal and written communication skills, suitable for both technical and non-technical audiences.
  • Organized and detail-oriented.
  • Ability to multitask effectively.
  • Capability to make decisions under pressure with little or no supervision.
  • Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred.
  • Experience in Information Security, including certifications like CISM or CISSP, is preferred.
  • Must have a working laptop/pc and internet and back-up connection
  • Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

  • Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
  • Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
  • Remote-First Culture: Work from the comfort of your home.
  • Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
  • Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
  • Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
  • De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
  • Wellness Perks: Access the Headspace app to support your well-being.
  • Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

Salary Range

We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Monthly Pay Range

₱80,000—₱160,000 PHP

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.

Any AI-generated or incomplete application answers will be auto-rejected.

Read the full description
Operations Director Supply Chain Operations & Governance at SB Energy

Directs supply chain operations, governance, and analytics across energy infrastructure deployment programs, overseeing logistics, compliance, procurement, and operational performance.

Lead Posted 8 days ago RemoteFirstJobs Product
What this role involves

Do you want to work with high caliber professionals in a dynamic and growing company? Are you entrepreneurial, hard-working, and collegial? Join us at SB Energy, a leading company backed by SoftBank and Ares pairing cutting-edge innovation with best-in-class execution. Our Mission is to provide reliable, affordable energy at scale to support America’s growing energy demands.

Headquartered in Redwood City, CA, SB Energy develops, builds, owns & operates some of the largest and most technically advanced energy and data center infrastructure projects in the United States. Since launching in 2019, the company has rapidly grown into a top-tier integrated platform with over 3 gigawatts (GW) in operation and a multi-GW pipeline of energy and data center infrastructure nationwide. SB Energy also utilizes its strong culture of innovation to identify and incorporate new technology into our projects, including our AI-based digital platform, to deliver energy infrastructure that is local, reliable, and matched to load. We are building the energy and technology future—today.

Come join us in accelerating the energy transition to cleaner, more sustainable sources of power!

Basic Function

SB Energy is seeking a highly strategic and operationally driven Director, Supply Chain Operations & Governance to build and lead a centralized supply chain operations organization supporting the deployment of next-generation AI factory and advanced data center infrastructure programs.

Reporting to the Head of Supply Chain, this role will establish and oversee core operational governance functions across supply chain systems, data and analytics, logistics coordination, import compliance, purchase order administration, and contract administration. This leader will be responsible for building scalable operational infrastructure, processes, reporting frameworks, and governance models that improve visibility, execution consistency, compliance, and operational performance across a rapidly growing infrastructure portfolio.

The Director will serve as a key operational integration point between supply chain, finance, legal, engineering, construction, project controls, logistics providers, suppliers, and digital systems teams to ensure effective management of supply chain operations throughout the infrastructure deployment lifecycle.

This role will also lead the development of centralized supply chain data platforms, analytics capabilities, KPI reporting, logistics visibility tools, operational controls, and governance frameworks supporting enterprise-wide decision-making and deployment readiness.

The ideal candidate combines strong supply chain operational leadership, systems and analytics expertise, governance experience, program management capabilities, and organizational development skills within complex infrastructure, industrial, manufacturing, energy, or mission-critical environments.

Responsibilities

  • Build and lead the Supply Chain Operations & Governance organization supporting hyperscale AI infrastructure and data center deployment programs
  • Establish scalable operational governance frameworks supporting supply chain execution, compliance, reporting, logistics coordination, and supplier operational management
  • Develop business processes that support rapid infrastructure deployment growth across multiple projects and regions
  • Serve as the operational governance lead across supply chain functions, ensuring alignment between sourcing, logistics, finance, legal, project controls, engineering, and construction stakeholders
  • Build and manage a supply chain systems and data science team focused on operational visibility, predictive analytics, reporting automation, and decision support tools
  • Establish enterprise data governance standards, reporting structures, KPI frameworks, and operational analytics processes
  • Develop and maintain real-time operational visibility tools supporting: Supplier manufacturing status, delivery milestones, logistics tracking, OFCI financial commitments, inventory and staging visibility, schedule risk monitoring, asset tracking and deployment readiness
  • Oversee centralized logistics governance, import compliance, logistics risks, and coordination activities supporting inbound infrastructure equipment deliveries
  • Lead centralized PO and contract administration functions supporting supply chain operations and infrastructure deployment programs
  • Coordinate closely with sourcing, legal, finance, project controls, and project execution teams to maintain operational and contractual alignment
  • Support audit readiness, documentation controls, and operational compliance requirements
  • Develop and manage supply chain KPIs, operational scorecards, executive dashboards, and performance reporting frameworks
  • Conduct operational reviews and provide executive-level reporting, trend analysis, and improvement recommendations
  • Drive accountability frameworks and continuous improvement initiatives across supply chain operations

Qualifications/Requirements

  • Bachelor’s degree in supply chain, Operations, Engineering, Business, Industrial Engineering, Information Systems, Data Analytics, or related field required; advanced degree preferred
  • 12+ years of experience in supply chain operations, operational governance, logistics, systems management, analytics, program management, or related infrastructure delivery environments
  • Demonstrated experience building operational governance organizations, centralized support functions, or supply chain operations teams
  • Strong experience with supply chain systems, ERP platforms, analytics tools, dashboards, reporting environments, and operational data management
  • Experience leading supply chain analytics, reporting automation, KPI management, or data science initiatives preferred
  • Familiarity with logistics coordination, import/export compliance, customs processes, HTS classifications, and global trade operations
  • Experience managing PO administration, contract administration, operational controls, or commercial governance processes
  • Strong cross-functional leadership experience coordinating with sourcing, legal, finance, engineering, construction, and supplier organizations
  • Experience supporting large-scale infrastructure, industrial, manufacturing, energy, data center, or mission-critical construction programs strongly preferred
  • Strong analytical, executive communication, organizational leadership, and stakeholder management skills
  • Ability to travel domestically as required to supplier facilities, project sites, and operational meetings

Location: Atlanta, GA or Hybrid role near one of SB Energy’s office locations: San Francisco Bay Area, CA; Denver, CO; or San Diego, CA. Remote locations within the United States will also be considered on a case by case basis.

Base Pay - $190,000 - $220,000

The pay range mentioned above is a guideline. We tailor each offer based on your unique skills, experience, location, and market benchmarks—while ensuring internal parity across our teams. In addition to competitive base pay, total compensation may include a discretionary annual bonus and a market leading comprehensive health and wellness benefits package. Final details will be discussed during the later stages of the hiring process.

Our Health & Wellness Benefits

At SB Energy, we invest in our people and their families with benefits designed for flexibility, support, and peace of mind. Full-time employees enjoy:

  • 100% Company-Paid Medical, Dental & Vision (for employees and dependents)
  • 401(k) with Company Match
  • Generous Paid Time Off + 11 Paid Holidays
  • 12 Weeks Paid Parental Leave
  • Life, AD&D & Long-Term Disability Coverage
  • Flexible Spending Accounts (FSA) for Medical, Dependent Care, Transit & Parking (with company contributions)
  • Mental, Physical & Social Wellness Support (with company contributions)
  • Flexible Work Arrangements & Hybrid Office Setup Benefits
  • Monthly Reimbursement for Phone, Internet & Data
  • Optional Legal & Pet Insurance Plans
  • Device Purchase Support

At SB Energy, the success of our projects is driven by a desire to see our projects benefit as many people as possible. We work to serve local communities through volunteering, fundraising, and much more. For example, we’re proud to support access and opportunity in engineering and clean energy through impactful mentorship programs and workforce training. When you join SB Energy, you can become a part of these efforts, collaborating with team members who share a vision of building a better future now!

SB Energy is built on a foundation of collaboration and inclusion. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

To learn more about us, visit www.sbenergy.com.

#LI-HYBRID

#LI-AM1

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Operations Team Lead Finance Operations at applike group

Leads finance operations team overseeing global billing, transaction automation into SAP ERP, and cross-entity process standardization across multiple offices.

Lead Posted 8 days ago RemoteFirstJobs Product
What this role involves

As our Team Lead Finance Operations, you are responsible for the technical strategy and operational excellence of our financial flows. Your mission is to automate high-volume transaction data from our various companies into our global ERP system (SAP), ensuring full scalability as we expand. You will lead a team of FinOps Specialists, maintaining a 50⁄50 split between people leadership and executing complex operational tasks with a hands-on mentality.

The applike group is committed to creating engaging experiences for every app user around the world. We are passionate about creating market-changing products, technologies, and companies. We have already founded 4 companies. Our ventures are independent business units that benefit from each other’s technologies, expertise, and market access to become even more successful: adjoe is developing a breakthrough mobile advertising solution that enables app publishers around the world to grow their advertising revenues. justDice is the market leader in Mobile Gaming Loyalty Programs. Sunday is a next-generation hybrid casual mobile game publisher. And justtrack offers a unique software to automate the entire mobile users acquisition process. Yet more to come.

Under the umbrella of the media company Bertelsmann, we have access to a global network of experts and strong financial support. By developing a state-of-the-art tech stack and highly skilled workforce, we aim to reach more mobile users than any other company in the world. If you want to grow your career in tech, challenge yourself in a high-performance environment, while having fun with great colleagues from all over the world, you’ve come to the right place!

Find the whole world in one office. Boost your career with awesome people!

What you will do:

  • Operational Leadership & Governance: You own the “Daily Run”, overseeing global billing cycles and ensuring the accuracy of all automated and manual invoicing across all entities.

  • Automation & Transformation: You proactively identify manual tasks for elimination and initiate “Finance Transformation” projects, such as API integrations.

  • System Architecture: You act as the technical bridge between internal dashboards and SAP, ensuring that revenue recognized in the dashboards matches the General Ledger (Single Source of Truth).

  • Standardization: You enforce our “Global Finance Process Playbook”, ensuring operational workflows in Boston, Tokyo, and Singapore are perfectly aligned with our Hamburg HQ

  • Accounting Logic: You translate HGB/IFRS requirements into daily operational processes.

  • FinTech & Risk Management: You optimize the group’s FinTech stack (e.g., Spendesk, Airwallex) and design automated Internal Control Systems (ICS) to mitigate fraud and ensure audit-readiness.

Who you are:

  • Experience: You have 6+ years of experience in Finance Operations or Business Systems, ideally within a fast-paced scale-up environment.

  • Leadership: You have a proven track record of leading teams and managing diverse stakeholders.

  • Accounting Foundation: You hold a degree in Business, Finance, or Accounting, and you possess a mandatory, deep understanding of HGB and IFRS.

  • Technical Proficiency: You have deep knowledge of ERP architecture (SAP preferred) and experience with API-led integrations; basic SQL or data mapping knowledge is highly beneficial.

  • Project Driver: You have experience leading “Finance Transformation” projects or ERP migrations.

  • Analytical Mindset: You can map complex cross-functional data flows and identify technical root causes for operational inefficiencies.

Fuel for the Journey: Benefits to Support Your Ambitions

  • Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.
  • Easy Arrival to applike: From signing to settling in Hamburg, we’ve got you covered. Need a visa? No problem. Ready to build your new life and career at applike in Hamburg? We support every ambition – from learning German to a relocation bonus that helps you settle in and make Hamburg feel like home.
  • Live Your Best Life, at Work and Beyond: We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).
  • Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.
  • Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.

Our mission is to create an inspiring work environment for amazing people to achieve extraordinary things. Be part of it!

Skip writing cover letters. Tell us about your most passionate personal project, your desired salary, and your earliest possible start date. We are looking forward to your application!

We welcome applications from people who will contribute to the diversity of our company.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description